HK
20-35 years of age | Experience level: first safari
Way worse than we expected
I am very disappointed with the service from this company, including the director and tour guides.
Upon our arrival at Kenya International Airport in the morning after a long and exhausting flight from Asia, we were shocked to find that no one was there to pick us up. We waited for hours, anxiously looking for any sign of our transportation. During this time, we attempted to contact George multiple times, but we received no response. It was incredibly frustrating to be left in such a situation, especially after such a long journey. Ultimately, we had no choice but to call a taxi and make our own way to the first hotel. George only reached out to us after we had arrived at the hotel, explaining that his Kenyan partner had made a mistake and forgotten to send someone to pick us up. This lack of communication and organization was unacceptable.
On the following day in Kenya, we encountered further issues. The tour guide did not take us to the destination specified in our itinerary. Instead, we were pressured into participating in walking tours that required us to pay out of pocket, despite our initial refusals. The tour guide insisted that we must join at least one paid program, leaving us feeling coerced and dissatisfied with the experience we had originally signed up for.
Additionally, the lodges where we were accommodated were clearly of a much lower standard than what was promised in our itinerary. The company claimed that the accommodations listed were overbooked, yet they failed to provide us with equivalent options that matched the quality we had expected. The food served at these lodges was unsanitary, and we were suffering from diarrhea, which significantly impacted our trip.
Throughout our experience, there was a constant push to make us pay for additional services that were not part of our original package. Unplanned souvenir shopping stops were added without prior notice, which felt more like a sales tactic than a genuine part of our tour. This relentless focus on upselling not only detracted from our enjoyment but also made us feel undervalued as customers.
Overall, this trip has been far from the enjoyable experience we anticipated. I hope this feedback will be taken seriously to improve the service for future travelers.
35-50 years of age | Experience level: first safari
Be careful! They tried to cheat us!
Our experience with Pega tours was terrible! We booked two safaris with them ( Hell's gate and Nakuru). We made the deal with Peter, and he charged us 200$ each for the driver and guide in Nakuru and another 150$ each for driving us to Hell's gate and hire a guide in there. The entrance fees and the bike rental were on us.
At Nakuru everything went all right , but when we arrived to Hell's gate they told us we had to pay for the guide. We called Peter and we explained him that we paid 200$ to him for the driving to Hell's gate but also for having a guide in there, and he just hung up the phone to us after saying the 200$ were just for the transportation. Even the guides from Hell's gate were shocked for what he was doing !!! Eventually, our driver, who was great, managed to talk to him and convince him to pay the guide, because we were already talking about coming back to Nakuru.
So my advice is: do not hire anything with them, or at least with Peter! He'll try to do the same
35-50 years of age | Experience level: first safari
They did not deliver what was promised
They did not deliver what was promisedI emailed the company prior to arriving at nakuru to get a price for 2 people to hire a safari van and driver to visit nakuru national park. I was told 10,200KES as per the website was correct plus 3000kesfor the driver. When booking we were told the van would be for just the 2 of us and would be a 6:30am-6:30pm full day game drive. The driver collected us at 7:30 an hour later than agreed and there was already 2 other passengers in the van. We were told we could have 1000kes discount on our price per person but then this was retracted. The game driver was finished by lunch time and we were back at out villa for 2:30pm. Huge disappointment as we didnt get to see all the animals and how they behave during different times of the day. My advice is avoid this company at all costs. They were dishonest, unreliable, overpriced, under delivered on our tour ! Poor customer service only interested in your money!!!!
IT
20-35 years of age | Experience level: first safari
Worst experience of my life
1 star as it is not possible to give less. We booked through Ramesa Adventures who chose Rosallin Adventure and Logistic to carry over the actual safari (Michael for 2 days and then Morris that we were told after the safari that he was on training; indeed he used the binocolous the other way around - picture as evidence. He said that pelicans were flamingos and that in Lake Nakuru there were tunas). We’ve been left 1 day without water during the safari, the second guide kept getting lost as he didn’t know the roads in the parks (asking to other guides or even kids!!!!). Our life has been put at risk twice (one going off a road as it was pouring rain and the driver was on the phone with Michael asking for indications; he lost control of the road and we nearly went down in a huge hole. The second time we got stuck in the mud off-road in a park next to leopards area and with one mama elephant approaching with a baby the water next to the car. Morris refused to call the rangers to get help as he would have got fined. Result was us stuck almost 3 hours with incredible amount of stress and fear.) After being stuck it was US the tourists noticing that a tyre was flat. The guide didn’t have the tools to change it so he had to call for other cars to support. Cherry on the cake, the tyre changed was not adequate for the car and we had to stop other 3 times the day after. Both Ramesa and Rosallin refused to give us back money for a Masai Mara entrance that we didn’t do as it took Morris 8 hours instead of 3h to drive us from lake Nakuru to Masai Mara. They also refused to refund as a reasonable amount for all the stress caused to us showing that they haven’t even realized at all what we went through and the basics of tourism. In addition to that they also started saying that our intention was from the beginning to get money back - as if I spend almost 10k dollars in a once in a life experience hoping to live a nightmare and get some money back. Pictures as evidence. Some people should be just not allowed to work in tourism. We are now in conversations with authorities reporting the whole fact.
IT
20-35 years of age | Experience level: first safari
terrible experience. never again in my life. I felt scammed.
I spent 4760€ 3 days for 2 pax of safari and the other 6 days in Zanzibar, of all the hotels that were put on my itinerary only one respected, all the others cheap and not all-inclusive as he had put me in the itinerary. Additional extra uncalculated expenses and vacation 200% ruined
IT
20-35 years of age | Experience level: 2-5 safaris
stay away from this company
Rosallin Adventure and Logistic Ltd provided the actual safari services, but their execution was grossly incompetent and dangerous. The staff displayed alarming inexperience, ignored safety protocols, and failed to deliver the essential activities we paid for. The replacement driver was completely unqualified, repeatedly got lost, ignored advice from local guides and authorities, and put our safety at risk on multiple occasions.
Safety Hazards: The driver risked our lives by using unsafe routes, ignoring mechanical warnings, and refusing to call rangers during emergencies (including when we were stuck, exposed to wildlife, and one guest suffered a panic attack).
Deception & Inexperience: Our driver had minimal safari experience, misrepresented his skills, and failed to navigate basic routes. He also attempted to falsify official park entry times.
Provision Failures: There were days with no food, no water, and no basic care for travelers’ well-being, despite these being described in our package.
Total Disregard for Guests: At every stage, the company ignored our concerns and failed to provide the support and minimum service standards expected from a safari operator. This led to fear, distress, missed experiences, and wasted time.
A warning to all travelers: Both Ramesa Adventures and Rosallin Adventure and Logistic Ltd should be avoided. Book with trusted, highly-rated operators who genuinely care about your safety and experience. Don’t let your holiday become a disaster like ours.
IT
20-35 years of age | Experience level: 2-5 safaris
Warning: Ramesa Adventures – Avoid This Irresponsible, Dishonest Tour Operator
We booked our safari adventure with Ramesa Adventures, but what should have been the trip of a lifetime turned into a nightmare of mismanagement, deception, and outright violation of agreements. The company failed to honor multiple basic contractual obligations and ignored our repeated requests for a refund, as previously agreed upon due to their disgraceful service. Not only did they disappear after promising compensation, but their lack of accountability and professionalism has left us feeling cheated, stressed, and deeply disappointed.
Contract Violations: We were promised a specific itinerary, including full-day safaris, prompt transfers, qualified guides, and basic provisions. Almost every promise was broken, and key activities were missed.
Utter Lack of Responsibility: After acknowledging their failures and agreeing to a refund, the company simply vanished and stopped all communication, leaving us with no support or resolution.
Customer Service Failure: Ramesa Adventures has demonstrated total disregard for customer welfare, safety, and trust. Their business practices are a cautionary tale for any would-be travelers: avoid at all costs.
US
35-50 years of age | Experience level: first safari
We would advise others to avoid Silver Spark. In our experience, their conduct felt unethical
I booked almost 8k worth of trip and got cheated by this company . Bad broken van, terrible transfer from Kenya to Tanzania via rural road to save toll fee, worst of it is to cheat us out of hotel that we paid for to a cheap hotel in a weedful beach in Zanzibar. After promising to return 300 dollars for 8 months and 50 msg exchanges, I had to pay my friend on my own as I booked the trip . I feel terrible and stupid to have trusted them
IT
50-65 years of age | Experience level: over 5 safaris
Nice place, the worst services in whole Africa safari regions
Terrible experience with the Safari company MAKINI company, Tanzanians asking for a lots of money with very poor services, much better the safaries in South Africa or Kenia. Parks are managed by the Government and if you sleep in the Camps its own your risk, animals in between the tends, most of the time not water in the public toilettes...dirties etc. Food prepared by Cookers in a vey lack of hygene conditions, roads are terrible, but Tanzanian Gov, gets 45,00 Usd for each tourist going in the parks.
I don't know if you see the above mentioned comments cause I tend to think this site its manipulated
IT
50-65 years of age | Experience level: first safari
Disorganised organisation
We booked a luxury shared safari tour. The organisation jointed us with fellow travellers with different needs (they were staying at camping sides). It caused misunderstandings, significant delays, hundreds phone calls and WhatsApp messages and very unpleasant situations, resulting in daily arguments and buck-passing between Allan, the driver/guide, and the organisation. The driver/guide (I find it difficult to define it as such)was a bully-boy and very unprofessional. For example, he pretended we had to leave our lodge at 5 am in the morning (without having breakfast etc) not to begin the game drive but just to pick-up the other members, who were staying at far-away camping sites. This happened three days out of four. It was we who had to be flexible although we had paid for a luxury safari. We had to argue to have our rights respected. We lost a lot of time waiting for other needs.
Although we had stressed our need for ad dairy-free diet (my daughter is severely allergic), no one had been informed about it. Every day we had to call the agency to be sure.
My review concerns only the organisation "Mercy Africa Serengeti Adventures" and Allan, the driver/guide: National parks and Nature are fantastic. Two lodges out of three were excellent and the staff very professional.