20-35 years of age | Experience level: 2-5 safaris
Late
The experience was fine, and the trip was okay as well. However, the problem is that we departed late because we were waiting for other people. We waited for more than 40 minutes, which basically changed my entire schedule. The safari link must depart on time, regardless of who is on time or who is not. Time is important to me. Thanks.
BE
20-35 years of age | Experience level: 2-5 safaris
Amazing trip with an excellent tour guide, but disappointing back-office support
This trip was amazing. Ben was lovely and helped us out very well. Nevertheless, the vehicle that was addressed to us was below expectations, and frankly not safe. The seatbelts weren't working, the dashboard was broken (no speed and gas indicator) and the engine broke down. As a result we were stranded multiple times for several hours. Ben, our guide, tried to make the best of the situation and the vehicle he was given (thank you Ben!), but back-office support was very disappointing. Peter, the manager, ignored us, didn't contact us to provide more info and neither did he apologise. A manager should take responsibility for the shortcomings of its company, instead of hiding behind an employee.