US
20-35 years of age | Experience level: first safari
The company is not professional with minimum customer care
George Killas, owner of Terrain Tanzania Safaris, left us completely unsupported during multiple trip failures—and never took responsibility.
After a full day of travel, our group (which included elderly family members) was denied check-in. The hotel informed us that George had failed to make payment, even though he had told us everything was confirmed. Later on, he tried to explain the situation and then we realized that he knew this could happen weeks ago but chose not to inform us.
When the hotel rejected the voucher, George told us to “just show it again” and dropped the call. We spent over an hour begging hotel staff to let us stay while he did nothing. It was humiliating, stressful, and completely avoidable.
Throughout the trip, George showed no accountability. From disappearing during emergencies to making excuses instead of solutions, he abandoned us when we needed him most.
We booked this trip expecting reliable support and coordination from a trusted safari company. Instead, we were met with negligence, dishonesty, and total lack of professionalism.
Do not book with this company. George will take your money—and leave you stranded.
NL
20-35 years of age | Experience level: first safari
They are scammers! Stay away from them
I paid an advance of 257USD back in April for an3 days safari to Masai Mara in September. In the 3rd week of August, he sents me a msg saying he has to cancel the safari and he will initiate the refund.
And then I have tried to text him, no more responses. I had to pay another operator to do my safari, but these never got back
BR
35-50 years of age | Experience level: over 5 safaris
Amazing
Everything went perfectly, the food, the tour, the car, the animals, the hotels. Hakuna Matata!
US
35-50 years of age | Experience level: first safari
The safari was amazing, Axis Africa was a great tour group
Tabitha was very easy to work with to set up the safari, coordinating all the logistics, deposits, and hotel pickup. Msaga was an excellent and friendly tour guide, who has decades of experience and knows a lot about the Masai Mara and the animals. The lodge that we stayed in, Wild Nest Mara Camp, was clean and the food was really good. Overall, this was an amazing experience and Axis Africa made everything run smoothly. The overall price was very reasonable.
US
20-35 years of age | Experience level: first safari
Wonderful experience seeing Rwanda
We were in Rwanda for a gorilla trek and Mansoor was with us for the entire duration - taking us to and from Kigali airport, many hotel pick up and drop offs, showing us around the Kigali, and accompanying us to Volcanoes National Park. He was extremely reliable and knowledgeable, sharing with us the Rwanda culture and history. He spent a lot of time explaining the gorilla trekking process to us as well and got us a great trek option. I loved hearing him talk about the Kwita Izina, which is the gorilla naming ceremony held once a year. Unfortunately, we just missed this year’s by one day, which means we’ll have to come back and will definitely book Mansoor again!
50-65 years of age | Experience level: 2-5 safaris
Good driver and knowledgeable
Had a very good experience, the Ashnil lodge we stayed in Masai Mara was fantastic, i was impressed by customer service,the staff were welcoming and helpful throughout our stay, the rooms exceeded my expectations, clean and spacious will definitely be vising again.
IN
Great Lifetime Experience, thanks to Axis Africa Safaris.
We just returned from an unforgettable African Safari, and we have to give a huge shoutout to Axis Africa Safaris!!
Right from the very first planning discussions months ago, they were fantastic, especially Lucy Precious, who was our Tour Consultant. She is truly amazing - always quick to respond, full of great tips and advice, and her attention to detail made all the difference. When we visited their office in Nairobi, she and her Director, Cynthia Itambo welcomed us like family and made us feel so comfortable.
Our safari guide, Yasin Abdi, was excellent!!! His knowledge, patience, and passion for wildlife truly made our experience special. He went above and beyond to ensure we saw an incredible variety of animals, and we loved watching how he and the other guides/rangers worked together to share sightings. He never ceased to amaze us - with his keen eye constantly scanning the horizon and he could even spot a lion or cheetah relaxing under a tree or in a bush, from a distance!! He wouldn’t disclose what he had sighted until we came close to the gorgeous creatures, and then, we were just in awe!! Thanks to Yasin’s expertise, we not only saw the Big 5 and more, but also learned to appreciate the magic of nature and how animals instinctively respond to everything around them.
If you’re planning a safari in Kenya, we cannot recommend Axis Safaris enough and especially Lucy as your Consultant and Yasin as your Guide... This was a once-in-a-lifetime experience, and we are so grateful to the entire team for making it so smooth, exciting, and memorable!
Collan and Leandra Mendonsa
Pune, India.
AE
35-50 years of age | Experience level: 2-5 safaris
Amazing experience with Explorers Wild Safari
We travelled in June 2025 and had an amazing experience with Explorers Wild Safari from start to finish. Johann was very helpful and put together a competitive customised package to meet our requirements. Communication throughout with the company was very clear and hassle-free. The final arrangements were exactly as we were promised and we had a wonderful guide, David, who was very knowledgeable and took efforts to make our whole experience very enjoyable. I have already recommended them to my friends and wouldn't hesistate to use them again!
AE
Incredibly organized and well designed Safari experience
Starting from booking with eXplore, we felt in control of what the trip would entail and where our money is going. All the details provided to us, down to how to pack and what to pack was helpful.
We were certainly not disappointed by any part of the trip, one for the books for sure. Starting from the safari parks we visited to the incredible locations we stayed overnight. Let's not forget knowledgeable safari drivers and the well organized meal services - fantastic food by the way.
If I were to do this trip, we would have loved to have 2 days of safari in Ngorongoro Crater as its just an incredible hot-spot of wildlife. Along with the hotel in Ngorongoro, just amazing, another night would have made it perfect.
In our instance, our guide was a bit unprofessional and tended to 'party' with a few group members and left our land cruiser (of 3 cruisers) alone most of the time. This had to be addressed.
Aside from that, an absolute pleasure to have booked our trip through eXplore Plus. Thanks again.
US
20-35 years of age | Experience level: first safari
Trip of a Lifetime!!
I am a solo-traveller from US and i did a 10 day tour of Kenya and Tanzania with camping option.
First of all, working with Lizzy was a great experience. She answered all my questions patiently. She is very communicative, professional and takes pride in providing a good service to her clients. My airport pickup was smooth, i was landing late night in Nairobi and was worried about the logistics of the pickup but the team did a great job and i felt very try safe and comfortable. Lizzy personally picked me up from my hotel in Nairobi the day the safari started to help with luggage. On my last day in Nairobi after the safari too, she arranged an excursion for me on short notice and i really appreciate that. They are a small and growing company but with the quality of service they provide, i am sure they will grow tremendously.
The Safari itself was AMAZING. We saw the Big 5 within 2 days in Kenya. The travellers are matched with people who book the same itinerary even if they booked from different companies. My group and guide in Kenya Timothy were all good people and our guide went above and beyond to show us the beauty of the savannah. The accommodations were better than i expected, good food, charging ports and even Wi-Fi
available in camps.
This trip was very good value for money, don’t hesitate to book it, it will be a great experience !!
