NL
20-35 years of age | Experience level: first safari
Excellent guide and amazing parks
I went on a 4 day trip with my friends. Safari360 had everything planned right from the start - the pick-up from the airport, the accommodation, the food and the daily safari were all smooth.
Our guide was very patient and very good at spotting wildlife. I saw lions and leopards in Serengeti, elephants in Tarangire, and rhinoceros and deer in Ngorongoro Crater. Each day was a new experience.
The cuisine was superb and the accommodations were pleasant and clean. The entire vacation exceeded expectations. This is an excellent package for those who want to see the nature and fauna of Tanzania up close.
CN
20-35 years of age | Experience level: first safari
Charles
Charles is very welcoming and a very good driver, we’ve seen all the big fives and other animals, he always find us the best observation point
CN
20-35 years of age | Experience level: first safari
Charles is a good driver and tutor！He takes us to find a lot of animals！Everything is very nice！
I think it's an unforgettable experience to me！They give us a wonderful Safari memory 、comfortable accommodation、good service and enough emotional value！
IN
35-50 years of age | Experience level: 2-5 safaris
He is an excellent in terms of to give information
Communication- 5 star, they communicate very well and resolve all queries
It is a reliable source .. to book the trip and package with them. It is value for money, rates are better than any other services.
ES
20-35 years of age | Experience level: 2-5 safaris
Really bad experience
We organized our 7-day honeymoon with them.
First of all, I want to emphasize that the bad experience was probably due to the agent who handled our tour, Marta.
We had some issues during the first few days and tried to contact her — she never answered the phone. In fact, all communication was via email, and we repeatedly told her we wanted to speak with her, to which she refused.
When we organized the tour, we purposely left one day free in Arusha to decide later what to do. This was due to a last-minute change in our flight, and since the wedding was just a few weeks away, we decided to figure it out once there. To our surprise, she told us nothing could be done and suggested we visit a museum. I told her no, that this was not what we had agreed on, but she never responded or answered the phone. I had to find another agency at the last minute to avoid wasting a whole day of safari.
Additionally, they gave us a driver who was not from the agency. How do I know? Because:
1. The car had no company identification.
2. The driver had no idea who to contact.
3. He forgot the thermal bag for transporting hot meals, which meant we ended up having many picnic-style meals even though we had paid for hot food.
4. The vehicle was extremely uncomfortable, with no air conditioning. We had to drive with the windows down all day, and we ended up covered in dust. I can assure you that the other safari vehicles were not like this.
5. The car had no headrests, which made it very uncomfortable after spending 10–12 hours a day in the car.
Finally, they arranged an airport transfer for us from Arusha to Nairobi. Our flight was at 12:30 p.m., and they picked us up at 6:30 a.m. The drivers were shocked because the journey takes over 5 hours, and thanks to the traffic — and sheer luck — we barely made it. On top of that, we had to bribe customs staff to let us through or we would have missed the flight.
The driver’s exact words: “Anyone who has done this route or lives here knows it’s impossible to make this trip in such a short time.”
We contacted Marta again and I’m still waiting for a response.
To me, this has been a complete scam. I paid €7,000 for 7 days and they couldn’t even provide basic support during the safari. If anything had happened to us, I’m sure they wouldn’t have responded.
A terrible agency. If I came back, I’d definitely choose options like Safari Africano or Beach Safari.
CN
20-35 years of age | Experience level: first safari
Very friendly and professional
Charles showed us many animals and introduced them very professionally. Charles also taught himself a lot of Chinese, which made us feel his enthusiasm and friendliness. Thank you very much!
CN
20-35 years of age | Experience level: first safari
Amazing journey.
Thanks for Axis for arranging a very nice guide for us!
Khalifa is an amazing guide — very professional and experienced. He really knows how to find animals and has his own unique way of tracking them, instead of just following where others go. He’s also super nice and easy to talk to, always sharing interesting stories about local culture and life. On top of that, he’s a kind person who often helps people in need. We truly enjoyed our safari with him!
US
50-65 years of age | Experience level: 2-5 safaris
Our guide Peter was incredible, simply the best, he had lions coming to us. Phenomenal!
Great safari, great lodgings, great food, great traveling group, and the guide/driver Peter was an animal whisperer. He showed us everything Masa Mari had to offer and then some. Unforgettable experience.
US
20-35 years of age | Experience level: first safari
Peter and his team are amazing
From the start when I contacted Pavillion tours on their website, the response was quite fast! He,Peter was always available even while on safaris and solved our queries promptly.
oh another thing, he suggested us to upgrade from the normal safari vans to the 4x4 Landcruiser and it was absolutely worth it
I will definitely travel with them again and I highly recommend them.
CN
20-35 years of age | Experience level: first safari
Great!!!
Our Tanzania guide is super responsible, professional, friendly, and handsome! He arranges perfectly, charges fairly, drives well, and is easy to get along with. Highly recommend him!