CN
35-50 years of age | Experience level: first safari
Kenya Tanzania Travel
This trip was based on a friend's itinerary and chose Meijo Safaris. Sales representative Marcelina responded very promptly and actively resolved various issues, but there was one thing that was not very good. The night before departure, she was informed that a new guide had been replaced (any subsequent dissatisfaction was caused by the new guide). Kenya's guide Henry Gichura Very good, professional, enthusiastic, and proactive. After the replacement in Tanzania, the guide Pete was very unprofessional, not communicative, and not proactive (reasons: 1. He only opens the roof when we need to prompt him to do so; 2. He doesn't pull the handbrake every time he stops; 3. He doesn't even know where the restroom is on the way from the Tanzanian border to the northern part of Serengeti; 4. He didn't even tell us when he changed our hot meal to a cold meal. We asked him why our meal wasn't hot, but he said he didn't know. I asked the salesperson later, and the salesperson said it was the guide who changed it. They were worried that it would be inconvenient for us to eat hot meals when we saw the horses crossing the river, but the guide never told us about it; 5. Every day, the guide said it would start at 8 o'clock. Our friends also encountered the same problem, so we requested to move up the time. Of course, we also said to leave early and return to the hotel early, The guide disagreed, but only agreed after reporting to the sales team. However, they returned to the hotel very early; 6. Safaris often makes long phone calls during the process, which I feel is very unsafe. ）Based on the above situation, if the evaluation is 5 points, I can only give 3 points, of which 2 points are given to Henry Gichura, the Kenyan guide, and 1 point is given to Marcelina, the salesperson.
BD
35-50 years of age | Experience level: first safari
Safari experience was amazing. Unfortunately, this tour operator failed to give the value for money
Safari experience is definitely amazing
1. I was not informed of the changes in my itinerary.
2. I told them beforehand I do not eat seafood, but the first day, our food was tilapia (fish)
3. I was asked to stay in the tent which I did not pay for. If I not insisted, I will be staying in that tent.
4. No coordination with my accommodation.
The coordination among themselves badly needs improvement. They tried compensating by giving me a free massage, but this cannot make up for their miscommunication and severe lack of coordination which made me lose much time and energy.