50-65 years of age | Experience level: 2-5 safaris
Great Customer Care
I did a 9- day safari with Salina, visiting Masai Mara, Lake Nakuru, Amboseli, Tsavo West and Tsavo East National Parks.
I chose Salina after spending quite a bit of time researching on safaribookings.com.
From the beginning, Charles responded to me quickly and was very helpful, tailoring the safari to suit my needs.
The safari itself went well, although it was probably a little bit too long. I figured I was only going to do a safari in Kenya once in my life! My favourite parks were definitely those further East - Amboseli and the two Tsavos. Masai Mara was disappointing- very dusty, very busy, poor roads and a lack of infrastructure.
My only criticism relates to the accommodation. I stayed in five different places, and the quality varied a lot- it was very hit and miss. I think part of the challenge was that I travelled in high season, and despite booking 6 months in advance, some of the better places (within my budget) were apparently booked out. The cream of the crop are most definitely the Sentrim properties.
35-50 years of age | Experience level: 2-5 safaris
Meijo went the extra mile
Meijo offered excellent value for money and was flexible when we planned our tour beforehand.
I would highly recommend them and be sure to ask for Superman (Herman) as your guide.
BE
20-35 years of age | Experience level: first safari
Short review about John from OSK
A guide John picked us up and even though we stayed only with him for 1 drive. He managed to teach us a lot about the country Kenia, the people, the animals, and with a great sence of humor doing so.
CH
Good offers with good quality/price ratio.
I bought a package for a safari in the Maasai Mara during high season and at the last minute. They found a good offer with quality/price ratio that suits me perfect.
35-50 years of age | Experience level: first safari
Friendly ,accommodates people and knows her job
Immediately I contacted safari bookings i was linked to a tour consultant that understood my desires; she responded to my request almost immediately and she'd recommend best hotels where needed. She's one person I'll recommended to my friend's ; family and colleague.
US
35-50 years of age | Experience level: 2-5 safaris
Hospitable
Eraste, the tour guide, was very attentive and helpful when it came to show us around and explaining things during the tours. He was with us for 2 weeks as we explored all around Burundi. He is very knowledgeable and kind. Definitely recommend booking tours with this company.
20-35 years of age | Experience level: 2-5 safaris
Thanks to all the guides, and Phinorah who responded to all the questions on time. It was the best
Incredible. we enjoyed and willing to come back again
US
50-65 years of age | Experience level: first safari
Pros and Cons
Go2Africa rep who arranged our trip listened well to our specific needs/desires. We already had several camps in Botswana in mind, and he helped us locate two more, one each in S. Africa and Zimbabwe, both of which fitted well.
Once the initial arrangements for dates and locations were made, we were handed off to another company rep to arrange all of the details. This person was not as helpful as the first. It took us asking many, many questions to obtain the information that we needed. First, much of the information could easily have been posted to their web site, like we saw with other companies' web pages. G2A seems to hold back information and not make it easily available unless you ask. For instance, we were aware from our own research that we would need some vaccinations and some of them needed to start six months prior to travel, yet G2A provided no suggestions or guidance about this until mere weeks prior to our departure. Completely useless info when it was finally provided.
Second, being a "bespoke" trip planning travel agency, it was disturbing that when we did receive information, it was often very generic and didn't apply to us at all. But we still had to sort through the information and try to discern if we needed to do something, for example.
Finally, we were never invited to review our trip with a staff member, once we returned, so that we could provide feedback on what worked and what did not. We thought that was very odd. We did have some travel issues and would like to have reported them to G2A so that they might be able to talk with their various contractors and avoid similar issues for other G2A clients. But apparently they do not care to know what we liked or where there were problems.
We enjoyed most of our three weeks-plus trip, and appreciated some of the lodgings and guides suggested to us. It's surprising that G2A doesn't want to know the problems nor the good things.
50-65 years of age | Experience level: over 5 safaris
50-65 years of age | Experience level: over 5 safaris