20-35 years of age | Experience level: first safari
Reliable and excellent
Think Travels is a great company that accomodates all with regards to finances. It is accordable and the services offered are great. They are reliable and will ensure one isas comfortable as possible. Incase of any issues they dealt with it accordingly . It was an amaizing expérience
DE
50-65 years of age | Experience level: 2-5 safaris
A dream trip to a dream country with the best possible service
We got the opportunity to combine a business trip to Windhoek with a private safari at relatively short notice and were looking for possible offers. It couldn't have worked out any better than with Five Stars Tours & Safaris: Despite the high season (July/August), Mandy Strauss advised us perfectly, answered every question and fulfilled our every wish - even those we didn't knew about beforehand. Result was a perfect tailor-made tour (self-driving) for us. Thanks to her personal experience and contacts, we had a wonderful combination of exceptional lodges and great gamedrives & activities (please be sure to book the day tour with BBQ on the beach in Walvis Bay!). On site we were welcomed and very well cared for by Andrew.
Mandys and Andrews professional and friendly service was exceptional before, during and after our trip – thank you very much!!!
About the landscape and wildlife in Nambia here only one word: Spectacular! We'll be back for sure - and then definitely again with Five Stars.
AE
20-35 years of age | Experience level: first safari
The best operator
The best tour ( good managed good hotel's respecting the time and appointment)
AT
35-50 years of age | Experience level: first safari
A life time dream come true
Very seamless execution of what we had requested during initial email communications. Lodges chosen for us were all clean and comfortable. Some stood out in terms of food, service and level of accommodation. All lodges were perfectly located for the itinerary that we had agreed upon.
The safari experiences were exceptional mainly due to the expertise of our guide in spotting animals in the distance and following tracks. His knowledge and passion were core to our experience.
The hikes and other natural landscapes we had asked to visit were also perfectly executed whilst still allowing some flexibility for a few extra hikes.
We are a family of 5, children aged 12, 10 and 8. What we saw and learned will be remembered forever. Our guide was instrumental. His knowledge and passion for Namibia were palpable. He was able to read our needs both as adults and as parents of three kids.
I would recommend this company and our guide to anyone in a heartbeat.
BE
20-35 years of age | Experience level: first safari
Most amazing trip
Best Safari ever!!
I went with my family to Tanzania. We were so excited for this safari and it was better than what we thought it would be.
We started our trip in Zanzibar with a small flight to Selous. The pickup was ready for us and we could directly start with the trip early in the morning.
During our first day we saw a lot of animals (giraffe, lions, crocodiles, hippopotams, zebras, etc) we didn’t expect to see all of those animals the first day. This was all thanks to our driver who let us end the day with a beautiful sunset.
During the night we slept in a little hit that was quite fun.
The next day we had another game and a boat ride on the river. Unfortunately, we had to go back to Zanzibar….
Everyone liked it a lot. If we had the opportunity to go back we would stay for a day longer with Shammah Wonders Safari.
Thank you a lot Justine for your service!
IT
35-50 years of age | Experience level: 2-5 safaris
We felt scammed and lied to. I believe they are not honest.
We felt scammed. I do not recommend you book, you won't get what you pay.
We booked a Safari in Tanzania (Luxury), and everything seemed ok and professional until we paid the down-payment and got in Tanzania. The first day we arrived:
1) itinerary was completely changed (they said due to availability, even if they confirmed the plan and bookings with the downpayment months ago), resulting in a less efficent tour (hours lost compared to original plan), but less fees for them as we spent less time in parks.. they told us this change only when we were departing for safari, so we had to accept
2) the same day (we arrived) they also told us they changed from a Luxury lodge (Lobo) to a mid-tent (Kati kati)..we protested and they told us lobo was ok; the day we were departing for Lobo they tried to propose to us Savannah (another mid tent) and we said no, so they told us Lobo had problems in availability..we told them to stick with original plan or gave them an alternative luxury lodge (matawi, in which we stayed and liked): they said ok matawi but at 6.30 pm., when we were in front of the lodge, they sent our driver to Osupoku (a mid-tent) against our complaints and we had no chance since the park was closed..at the end they succeded in sending us to a cheap mid-range camp (which we always said no and we paid way more to have a luxury lodge) instead of a luxury lodge we paid for..and they even said it was our idea!!! we protested and promised a refund, never happened
3) the car they gave us was rubbish, having a broken differential, battery and fuel mixer from the beginning (we had to push the car from day 1 every time to make it start), had no long range radio, no emergency kit, no binocular. Every day there were 2 more problems with the car (day 1 broken radiator, day 2 broken tire support, day 3 broken roof top support, day 4 broken fuel tank) and the car was completely given broken and full of problems.
Every day we went to a different mechanic and waited hours stopped on the road
4) in Ngorongoro we spent only 2 hours (instead of a full morning) and with a Masai not speaking english and not knowing where to go as the car let us down (even if we espressly requested to be changed or to be checked the day before for Ngoorongoro as it was having problems).
We raised all these problems and all they said was that the car problems were maybe 'imaginary' and that we chose the change of accommodation and that they did not change the plan. You will lose money booking with them, I had the worst experience.
CA
65+ years of age | Experience level: first safari
US
65+ years of age | Experience level: 2-5 safaris
An Outstanding Experience
Joseph is an extraordinarily knowledgable and helpful guide. His knowledge of Kenya and its various parks and conservancies was incredibly valuable, and so was his knowledge of the animals and birds we encountered. Both he and Tony also were highly competent drivers and knew how to position the vehicle for optimum photography. Better yet, they were patient and helpful in fielding our many questions and requests. It was clear that their primary goal was to make sure we had the best possible experience — they put us, the customers, first in every respect. I would happily travel with them again.
35-50 years of age | Experience level: 2-5 safaris
Excellent Team!
Best tour operator in Kenya! We did our 6 days safaris, our knowledgeable guide was good at finding the big five .He's informative and takes care of all our worries during our safari. i recommend this company for a lifetime experience
VI
35-50 years of age | Experience level: 2-5 safaris
Excellent Customer Service & Rapid Response to Questions and Changes
Maureen was great and responsive and provided excellent customer service! The tour arrangement was also great. In fact, I have been on a Masai Mara drive in the past and this far outshined that other tour, because the coverage area in the Masai Mara was far surpassed expectation and the guide Kikitu Douglas was also excellent. Kikitu made the trip possible, his knowledge, wit and friendliness made the time feel like seconds. Great job Maureen - I'll definitely be arrange future tours with you for myself and others who will come to Kenya!