AE
35-50 years of age | Experience level: 2-5 safaris
Terrible
I had a terrible experience before my actual travel. First thing in May when I was not able to travel due to visa rejection however I had made a deposit of around $500 as it was required. I accepted the terms that this amount won't be refunded as per T&C. Before that I asked for a domestic flight to be included and they gave me the price I confirmed the quote at that time. Then they provided a revised quote with a different price for the flight. I kept mentioning that I confirmed a different price which was much more than the price if I booked it on my own. They simply said that the price has changed. Then I kept saying then don't book the flight, I'll book it on own and I need only the timing that you would pick me up to book accordingly. Over & over with no understanding until I had to escalate to a higher manager who finally gave the approx time. I checked, in case I re-apply in Nov or Oct what will be the refund. I have been told that it'll be 15% of the total quote which wasn't clear to me at the time how they would apply 15% to the whole quote if I paid only 25%. In July I got my visa and resent asking for a quote. They applied the 15% of the quote which is almost 55.4% of the paid amount and explain to me how they calculated. So the deduction is just to reschedule in Nov. I don't know what rescheduling they did as after so many days wasted to get a correct quotation. They repeated the same mistake again that after I confirmed the quote, they started booking the accommodation which was not available at my travel dates and accordingly I could't book my flights and the prices kept increasing. Finally the found alternate accommodation with minor increase. They didn't want to bear the difference and wanted me to bear their mistake. So not only they took my money but also failed miserably to do their job of simply living up to their word. Also to justify their failure they keep saying that it's a normal practice.
35-50 years of age | Experience level: first safari
Great experience! From pick up to drop off flawless. Highly recommend
I read a lot of reviews about Pilanesberg vs Krueger NP. While we did not see big cats, we saw PLENTY of elephants l, rhinos, hippos, giraffes, warthogs, wildebeest, impalas, etc. Compared to KNP (which is the size of Belgium), Pilanesberg is the optimal choice if only you have is 1 day.
FR
35-50 years of age | Experience level: first safari
All is good with kiwoito
I could have a great safari thanks forKiwoito. very available, listening, great service, great holidays, super safari, I recommend to everyone, you can trust, you will not regret it
IN
50-65 years of age | Experience level: first safari
Professional well managed service
We were continuously on touch on WhatsApp since enquiry and Ms Rose was very prompt in answering all my questions. Even while in safari we were in contact. We 2 people joined a group tour. But everything about stay in Nairobi before n after safari was well managed with before time taxi pickup available for airport to hotel n back at odd hours 3:40am . The tour driver cum guide Freddy was trying his best to show us maximum possible wild life n we enjoyed it.
IT
50-65 years of age | Experience level: first safari
Unforgettable experience
Thanks to Uro Adventure & Safaris we had an amazing experience, Erick organized an incredible 9-day tour for us, where we visited the beautiful parks, lakes and waterfalls while staying in perfectly equipped tented camps and tasting real Tanzanian food. The scenery was enchanting, the wildlife at our fingertips, and our guide, Omari, able to solve any incovenience, was always available for any request.
An unforgettable experience, highly recommended.
Was an awesome experience
This was the first time out of the country so very nervous. But, they made is awesome. Picked up at airport and transferred to lodging. Picked up the next day to start safari. Safari with our guide, Damian, and chef, Moosa, were awesome. Damian was great at answering questions and Moosa definitely kept us well fed. Only hiccup would be I feel like we didn't get much time with guide the first two evenings due to having vehicle issues. Also, didn't want to start and a handful of occasions once turned off to watch the animals. They said getting three new vehicles at the end of September. If that is the case then would give 5 stars.
20-35 years of age | Experience level: first safari
Honestly the best agents I’ve ever used !
I traveled with my mom and my sister to celebrate my birthday in Maasai Mara and to say this trip was the most magical experience of my life would truly be an understatement. We booked through Ongeri Expeditions and got the best deals! The customer service was incredibly efficient and on time. I got a quote a few hours after I expressed interest and everyone was very patient and very keen to our needs!
IT
35-50 years of age | Experience level: first safari
Perfect!
After contacting this tour operator through Safari Bookings, I was contacted by Joseph who organized a 3-day private safari to the Masai Mara, customizing it according to my requests: everything was perfect, beyond my expectations! We wrote to each other several times via email both before and during and after the safari. Thanks again Joseph for all the assistance you have provided me!
The experience was super exciting and I really recommend it to everyone at least once in their life.
A special thanks to James, our driver / guide during all 3 days: nice, helpful and above all tireless in sighting and searching for animals in the park! Thank you James: you made this experience even more unique!
CH
20-35 years of age | Experience level: first safari
Wonderful Safari with a knowledgable and excited tourguide
This safari was exceptional!
The organization with Green Tag was flawless, and I felt genuinely cared for throughout. Our guide (Agrey) was knowledgeable and passionate about the animals and shared his observations while answering all our questions. We saw an abundance of animals, including the Big 5.
I'll book again with them an can only recommend them to my friends.
50-65 years of age | Experience level: first safari
Our tour guide was very knowledgeable and polite.
We did the 5 day trip and had a great time. I dont think I would want to do anything longer. We got to see all the animals except for the rhino. Someone from the company picked us up at the airport and took us to the provided hotel. They make sure all your transportation is provided and the pick you up on time.
Our tour guide was very knowledgeable and polite. There are so many tour companies it was initially hard for us to choose. I am glad we chose Suricata.
I would highly suggest upgrading to a room at the Twiga campsite, instead of a tent. These two nights are in town and not out in the wild.
