20-35 years of age | Experience level: 2-5 safaris
Excellent customer service
My enquiry was handled with prompt and detailed responses. Keep it up
NL
20-35 years of age | Experience level: 2-5 safaris
They took great care of us!
We booked a five day safari with Hekima. Unfortunately one of us got sick so we had to cancel the safari on day 2. In the meanwhile we could stay at Hekima House where the very friendly staff took great care of us. We couldn’t ask for more.
The manager helped us a lot with preparing bills and setting up a letter for our insurance company.
We would definitely recommend this company because they will make sure you are all right!
US
50-65 years of age | Experience level: first safari
Everything was clockwork & reasonably priced
Very responsive and professional
Excellent organization and recommendations down to the finest details
US
20-35 years of age | Experience level: first safari
Perfect from airport pick up to drop off! Saw big 5!
Big Time Safaris agents we’re very professional. We worked with Steve Okoll who’s communication was superb over WhatsApp. He not only organized an awesome safari for us but also stayed in touch during our remaining time in Nairobi and arranged transfer for us back to the airport days after our safari ended. Our guide Geoffrey was awesome as well and tracked a male lion on his own (first and only van to sighting). I would highly recommend this Masai Mara tour through Big Time Safaris - Ask for Steve Okoll when booking
IN
20-35 years of age | Experience level: first safari
Once in a lifetime experience!
Kevin from Petrichor Safaris was very helpful and open to suggestions. He tailored the entire trip as per our requirements and got us the lodges we had asked for in Masai Mara. It was a good experience and we will surely be reaching out to him in for planning our future kenyan adventures.
US
35-50 years of age | Experience level: over 5 safaris
Nice planning
We were travelling for our first time to Africa for our first Safar adventure, we were very excited and yet nervous at the same time as we didn’t know what to expect. Months of planning and help from Alice we finally decided on a package that would suit our budget. Despite all the ups and downs and changing circumstances Alice was patient with us and in the end delivered a fantastic service worth every penny.
DE
35-50 years of age | Experience level: 2-5 safaris
Safari in Tanzania is great, but not with Rhino Explorer Tours
A safari in Tanzania is really recommendable, because you can observe really many different animals. However, this is true for all companies that organize safaris, so we would like to review the company Rhino Explorer Tours with their boss Daniel. The organization was unsatisfactory for us for the following reasons:
- On the day of arrival no one came to pick us up from the airport in Arusha, although we send the relevant information in advance by e-mail. We had to organize a taxi ourselves, which Daniel then paid.
- On the second day we should be picked up 8:40 from the hotel. Finally we started around 11 o'clock and after many telephone calls. That was very frustrating as we were not sure if we would be picked up at all.
- On the second day there was no drinking water available. Since we had not prepared ourselves for it and did not bring our own water with us, this was very unpleasant for us. In the end we bought it ourselves after the game drive, although it was actually included in the price.
- On the third day there was no game drive, although it was included in the program. This was due to the fact that we always had to wait on a second Rhino Explorer Tours vehicle had, which never showed up. This led to the fact that we arrived late at the campsite and hat our dinner after 22 o'clock.
- On the fourth day the breakfast was omitted.
- On the last day in Arusha Daniel wanted to come for dinner, but he never showed up. One should not rely on him.
- We did not receive several other things that were promised by e-mail, such as sim card and Masai blanket. We recommend Rhino Explorer Tours therefore not to promise these things in advance if they are not adhered to.
We would also like to add the following points for the sake of completeness:
- We liked the Venice Hotel in Arusha and also the accommodation at Lake Manyara very much.
- We were very satisfied with our driver and guide Francis, a freelancer who was hired by Daniel for the time of our tour.
65+ years of age | Experience level: first safari
A friendly, efficient and well organised safari.
Our first point of contact was Slywia, who was always professional and understanding of our needs. Our accommodation was riverfront and exactly what we had requested. The staff were very pleasant and more than happy to help us if we needed anything. Our game driver was terrific and experienced in searching for wildlife opportunities. Our guide was easy to communicate with and we learnt a lot of interesting facts about the animals we saw. Thank you for a great experience.
AE
20-35 years of age | Experience level: first safari
safari 5 days : Serengeti, Ngorongoro, Lake Natron, Mont Oldonyo Lengai
As my friends and i (3 in total) were short in term of budget, i asked many companies for having a good price. Godfrey was the cheapest option, but the quality was very good. I really appreciate his time to answer all of my questions and he his a trustful guy. He will do his best to make your experience a very good one.
All the people were very nice : the drivers, the cook (good food)...
i recommend to everyone to ask Godfrey to organize the trip, he will help you a lot. the landscapes, the wildlife really worth it !
Thanks again,
Damien
20-35 years of age | Experience level: over 5 safaris
had fun day at Addo national Park. This park was extremely underwhelming with animals and I loved it
The tour expert was very kind and very helpful. During the tour I was a bit scared but the guy helped me calm down. I love the fact that he's good with working with people and his smile made all the difference.
I sencerely loved every bit of the tour and services we received.