The team
Karibu Safaris In Kenya
- Located In:
- Size:
- 10-20 employees (Founded in 1986)
- Member Of:
- KATO, Tourism Regulatory Authority & Eco Toursm Kenya
- Tour Types:
- Small & medium group tours (Mid-range & luxury)
- Destinations:
- Price Range:
- $80 to $280 per person per day (USD, excl. int'l flights)
Reviews
IL
Email Zeev | 50-65 years of age | Experience level: 2-5 safaris
If you have another option, choose to use it
Safari is minimal in terms of conditions.
The vehicle was Oldest relative to other safari vehicles.
Unconventional tour coordination, planning was poor, not based on customer requirements, the driver wanted to finish as quickly as possible without taking additional sites. Edward and recommended his name to go with it.
Robert was not available to solve problems, and at the end of evaded answering the allegations.
There are other companies that drive safari, recommended to get them on trips in Kenya.
Reply from Karibu Safaris In Kenya
Posted on Mar 29, 2017
Thanks for the feed back,
I took sometime to make a follow up on your complain and questioned robert and edward and was told that all was well when you did the 4Days Masai Mara and Lake Nakuru(even the guest from Ukraine (Aleksandra) wrote a review immediately after getting dropped at the hotel from the safari, the whole problem started on the last day when you were taken to at the base of mount kenya to take photos and you demanded be taken for game drives which was not included in the package you were offered and when Edward asked you to confirm with your program and whats included you confirmed and saw it was not included, as for you to have game drives we had to pay park fees and car and driver park fees and Edward suggested that you pay the park fees and then you be taken for game drives which you declined and returned to Nairobi.
Robert on the given day was not around(Saturday) we usually send him out on the field over weekends for camp/accomodation inspections, but we sent Arony the driver guide that you went with the 4Days Masai Mara and Lake Nakuru and when he reached the hotel was told your out, he called you and you told him you were out and you will call him when you arrive which you did not.
About the safari vans we have the latest safari vans in kenya(wish could attached some of the photos) that's why many small safari operators trust us and give us there guests to join with ours to take on safari.
Sorry once again and i will do my investigation keenly and who ever will be held responsible has to be punished.
Regards
Msafiri
CHAIRMAN
Email Anna | 20-35 years of age | Experience level: 2-5 safaris
Not professionnal or serious enough
I booked two different safari tours with this company. I had to pay cash for the 2 tours and the tour operator applies a strange conversion rate (440$ -> 48400 KES). I did'nt complain at the time.
The first tour was a 3 days in Masai Mara tour - safari joining group : it went quite well, especially thanks to our guide James who really did his best to help us find the Big Five.
However, we didn't get water as planned on the website. When I asked the company, they put responsability on the guide.
The second tour was a One Day solo in Amboseli: the guide was supposed to pick me up at 5am at the hotel. He arrived at 5:40 because of a technical problem with the car. This car was so old that it was already amazing that it could still drive. The first guide drove at a gas station and I had to wait for another 15 minutes for a second driver to come and pick me up. A lunch box was supposed to be included so we could have lunch in the park but it was'nt. So we headed to the park and had nothing to eat before 5 pm, at a gas station, when we came back to Nairobi.
When I wrote to the tour operator to complain and ask for compensation, they didn't even bother to answer and at least apologize.
I know I booked cheap tours, but even when it's cheap you can expect the basic professionalism from a tour operator.