20-35 years of age | Experience level: 2-5 safaris
Good guide/driver who made the most of uncontrollable circumstances
We did a 3 day/2night shared safari to Serengeti and Ngorongoro. It was amazingly easy to set up this safari. Our contact person was accommodating even when we had to switch days. We were picked up at a reasonable time from our hostel. It was a shared safari so we had to pick other people up. The car was somewhat cramped but still comfortable. The drives once in the parks were amazing. Our driver spotted many animals, even a leopard sleeping in a faraway tree. In the end, we managed to see all of the big 5. The food was delicious,but the cook was slow to prepare the dinner meals. It rained during our first night in Serengeti and our guide adjusted our schedule accordingly. The biggest hiccup came when the car had to be filled up with gas. The petrol station in the Serengeti didn't have any so we had to wait for trucks to come from Arusha. We continued our game drive during this wait, but in the end, we arrived at our campsite in Ngorongoro well past dark. I don't know what could have been done differently. Overall it was a good experience.
Exceptional Professional Got it right from the word go!
This team knows and understands what it means to cater to the needs of a client. Involved and engaged all the way. This group of people will make you understand and appreciate great service again! Well done and thank you. Siraaz and Antje you make the difference!
CN
20-35 years of age | Experience level: 2-5 safaris
was changed destination of manyara to tarangire
We are chinese tour company，our first group client call Huafeng CAI was booked their joining tour package on feb 2nd， we have clearly signed an agreement of 4 day joining tour for manyara lake to serengeti to ngorongoro, during my client safaris ,we was told they was going to change manyara lake to tarangire, our client very disappointed，when I ask them，we was told they have been manyara， actually not ，I try to connect with them directly , was told my client agree to change, that is impossible , they tell a lie.
the second group of called Yan jie , we has paid arusha crown hotel, but sandland tours change to arusha inn without any reasonable revert, they charged different rate, there almost 80 usd different for full board, we call them for assistant, they said if we paid usd100 again then change back to arusha crown, my god, so badlly and cunning tourist operater, they always tell a lie and easy change client booking even we have signed agreement and paid them. so terrible cooperation. we hope safaribooking manager can give us assistance.
US
35-50 years of age | Experience level: first safari
One of the best tour and travel proffessional.
I had one of the best vacation ever because of the kind of organization , hospitality and professionalism demonstrated by this tour and travel company, I would highly recommend to anyone this company.
MY
20-35 years of age | Experience level: first safari
Wonderful Experience!
It was a great experience with Wild Root Safaris! Endless fun and amusement. We opted for the 5 day private safari with Mathew who is also the owner for the company. He took real good care of us and we felt safe throughout the trip.
Mathew was very responsive and professional while communicating with us. All my concerns and questions were addressed promptly. He was very punctual and flexible with my itinerary in terms of what we want to achieve. We managed to observe many types of animals and the Big 5 too! Good explanations and sightings were given to us.
Food and accomodations were decent and comfortable. I would surely recomend Wild Root simply because of how smooth everything went for the 5 days.
US
35-50 years of age | Experience level: over 5 safaris
The operator strive to do all to ensure customers have quality experience during their visit
AAS and SEED Group Travel Services have worked together to host a wide range of customers primarily from the United States. Communication is at the forefront in ensuring that customers get the correct details on their itinerary and are kept updated especially if there are updates or changes occur. We strive to exceed customers expectations. Our safari packages leverage our local understanding of the variety of destinations which happen to be our own heritage. We are proud to be a part of Kenya and Africa at large - a destination that draws folks from all walks of life. AAS has been an exceptional ground operator and SEED Group being a destination operator are proud to work jointly for the best interest of our customers. It will be a pleasure to host you soon.
IN
It was awesome and nice experience
Too good!!! It was nice booking with you guys and i had a nice Kenya trip!! Nice and well co operative staff through out my trip :)
CA
65+ years of age | Experience level: first safari
Amazing Trip with the Best Driver and Coordinator
We stayed in the Serena Group of hotels which were very good as well as the Tarangire Sopa Lodge which was excellent.
Our driver, David was very knowledgeable on animal behavior and the wildlife reserve. Thanks to him we saw the BIG 5 as well as the SMALL 5. He was very accommodating and made sure we were comfortable.
Lilian, owner of Zohar was very prompt in her emails and included all the sights we wanted to see including the Masai Village and having an authentic African meal.
Overall a very memorable trip thanks to Lilian and David
20-35 years of age | Experience level: first safari
Great team and very passionate about their work.
Perfect time to go on a safari, the weather was good, the people were nice and the service was really good.
US
35-50 years of age | Experience level: first safari
The best experience we have ever had with a guide
The entire process was seamless. I planned this trip for 11 months and Lennox worked with me every step of the way. He mad sure that we had a private tour of the Maasai Mara for 5 days and when the airlines changed our flights and had to cut it to 4 days he made everything work. He made payments easy and everything was better than what I could ever expect. Our accommodations were great. We had a queen size bet in our tent and could hear the baboons at night and while going to leave in the morning we had a family of giraffes walk in front of us. We never went hungry thats for sure. Three meals a day and always plenty to eat.
Our guide Kikitu picked us up at the airport on time and we spent four fantastic days with him on safari. He made sure we were able to see everything we wanted and worked extremely hard to make sure we saw everything there was to see. Kikitu is the best guide that we have ever had for any travel experience. We travel all over the world and nobody comes close to as hard as he works for his clients. He is friendly and seems to know everyone and is able to put you right in the middle of the action. He was even able to recommend a restaurant in Nairobi on our way back to the airport so we didn't have to be at the airport so long. I can't wait to return because the entire trip was amazing.
Thank you for making this such an amazing trip!