CN
20-35 years of age | Experience level: first safari
Best operator with best guide!
We met a very reliable and competent team with the best guides we have seen on our trip. The roads are difficult to navigate in the rainy season, but our guide are better than anyone at dealing with the complexities and even helping cars stuck in the mud. As for animals, he is familiar with all aspects of animal knowledge. Even drove us a long way to find a male lion. By the way, the biggest surprise was that we saw the Big Five! All in all it was an unforgettable Safari! What we want to say is that compared to how much you can experience, it is more important to meet a good team, a good guide!
DE
20-35 years of age | Experience level: first safari
Unreliable and unprofessional operator who doesn't stick to the marketed quote
Beforehand we did enjoy exploring Kenya and its wildlife. The parks (Ambosseli, Lake Nukuru and Masai Mara) were clean, astonishing and we had a great time discovering and learing about all the animals.
Nevertheless we would never recommend a safari with Kennafrica Adventures again because of our experience.
First of all the provided guide wasn't well-suited for the job. He couldn't provide any information about the nature or wildlife - he just kept on repeating every information the driver had already given us. Even worse he was basically having a wonderful vacation on our expense - having us take pictures of him, joining in on every adventure and even sleeping during safari (his working hours). We even told him that it was bothering us but there seemed to be no self-reflection.
The booked tour (quote) and the actual tour were two different things, we added some comments in the quote, as you can see in the photos. The worst part was that the fifth day of safari fell completly out. Without further notice Kennafrica Adventures decided to cancel the planned game drive. Because of this we missed out on a whole lot of possibilities to get to know Kenya's wildlife and nature.
As we addressed this issue we felt that Kennafrica Adventures used petty excuses and basically didn't handle the situation at all to our satisfaction. There was no support from our guide - he just handed over the phone instead of dealing with the situation or coming up with a solution. After discussing the issue with the company's manager for about 2-3 hours in the evening we negotiated a refund ($125), nothing compared to the lifetime experience we were missing out on - up to today we are still waiting to get this money back.
On top of that we agreed to at least go to a Masai village on day five, which was according to the quote already included. Arriving there we had to pay an entrance fee ($40) - again no support from our guide. He just assured us that we will get this money back with our refund - as said before we are still waiting.
The manager now even blocked us on WhatsApp and won't answer our mails. We are highly consindering to take legal actions against Kennafrica Adventures.
The only reason we regret giving a one star rate is our driver, Mungai. He was an exceptional tour guide, who taught us a lot about the nature and its wildlife. We even learned some Swahili. He made this whole safari worthwhile. We would always come back to do a safari with him but never if it's operated by Kennafrica Adventures.
FR
20-35 years of age | Experience level: first safari
Caring and makes you feel understood
Thanks a lot for everything. A small budget for some days, it definitely worth it with Super Eagles. The manager director is really kind, caring and benevolent. They’re doing their best to meet your expectations. Thanks again Richard ☺️
SK
35-50 years of age | Experience level: first safari
Amazing journey we never forget❤️
Everything went perfectly from beginning. Very good communication with Benson, picking us up at JKIA airport. We were given many good and useful informations.
7-day tour itself was just amazing. Time schedules perfectly fitted and our driver/guide Martin was just great. Besides being safe and good driver, he gave us tons of informations not only about animals but about Kenyan culture too. And the best on him is his superb sense of humour. We laughed almost non stop. This trip (Masai Mara, Naivasha, Nakuru, Amboseli) I can only strongly recommend. We loved it! ❤️❤️❤️
FR
50-65 years of age | Experience level: first safari
Amazing safari thank you very much Raphael it's a fabulous experience for my family
Amazing safari thank you very much Raphael it's a fabulous incroyable animals. Raphael is a great people and he organized the safari. Easy money easy communication. I really appreciate it.
US
35-50 years of age | Experience level: first safari
The most amazing way to explore Kenya and it's beautiful wildlife!
Booked a 3 day, 2 night safari at Maasai Mara with Beast Spoor and ended up making it a 4 day, 3 night trip. We were picked up early by our driver and guide, Henry, from Nairobi. After a stop at the Great Rift overlook and a few roadside souvenir shops, we made it to Mara Enchoro camp just after lunchtime. Spent two hours checking in and eating lunch before going out for an afternoon/evening drive. We had booked for the private drives and the Land Cruiser was plenty big for our family of three. Henry knew where to go to see animals and the other drivers did not hesitate to share information about sightings. After the first 3 hour drive, we'd already seen more than we anticipated. The second day was a full day drive which ended up being a bit too much for our 4 year old child but was amazing nonetheless. Henry was ready to go early and took us to different parts of the park each drive. Even when we had periods of no animal sightings, the natural beauty never had us bored. The third day we split the drives to morning and afternoon sessions so our kid could relax at the camp for lunch which was a good decision. On the fourth day we were driven back to Nairobi for our flight home. Overall, this trip was one of the most memorable we've taken and it was chiefly due to Henry and Mara Enchoro Camp. If we ever get to go back to Kenya, we'll endeavor to book both of them again. Cannot recommend Beast Spoor highly enough.
PL
20-35 years of age | Experience level: first safari
5 star service !!
Thank you very much Sermon Safaris for those beautiful days that we will remember all our lives. Thank you Daniel for answering all my questions immediately!!!! (I am a difficult customer - we exchanged around 40 emails - all replied within 1 hour). This is 5-star service, that's for sure! Thank you Alex our lovely driver - a professional driver of a 4x4 vehicle - we were impressed with his skills. He was very knowledgeable and polite. Just a great person!! We saw 4 out of 5 (African Bif 5). The reason for that was the weather it was a bit rainy in the morning which was a bit of bad luck in Masai Mara in January. However, we are 100 % satisfied with the service of Sermon Safaris. All in time, no delays, great atmosphere! Jambo Sermon Safaris!! Hakuna Matata!
20-35 years of age | Experience level: first safari
Our tour operator provides unforgettable experiences, tailored to individual preferences, and delive
Akoms Safaris made our tour turn into a wonderful experience
We had a fantastic safari thanks to Akoms Safaris. we received a very warm welcome and we were so impressed by the care they accorded us.
During the safari we had an amazing driver Joe, who guided us to every animal we wanted to see! Joe is the best driver you could wish! The overall service was excellent.
Thank you Akoms Safaris family for such a wondeful life expirience of Kenyan parks you gave me and my team
ES
35-50 years of age | Experience level: 2-5 safaris
Reliable agency
It is a reliable agency, hotel was so good and our driver Peter, was the best one catching all the animal during the game drive.
GR
35-50 years of age | Experience level: first safari
Good value for money
Our local guide, Peter, went above and beyond for the whole group to spot as many animals as possible. We managed to observe from a close distance 4 out of the Big Five. Overall a really great experience and highly recommended as a must for anybody visiting Kenya!