CN
20-35 years of age | Experience level: first safari
wonderful
By chance, we booked this travel agency and Mr. Wang was really responsible and reliable. He would instruct the guide on the itinerary every day. Mr. Wang asked us how we were doing, bought us cakes at his own expense, and treated us to drinks; Answering all questions, able to immediately find solutions when encountering problems, and able to immediately find someone to solve stolen items in Kenya; Mr. Wang arranged a very excellent guide. During the days of safari in Tanzania, we saw more than 50 lions, 3 leopards, 1 cheetah, and 4 rhinoceroses, all of which were observed very closely.
SE
20-35 years of age | Experience level: first safari
Great communication and execution
Our safari with Kiliclimb was honestly one of the highlights of our trip. Vumilia was so helpful when we planned the itinerary, and everything went smoothly from start to finish. Seeing the wildlife in the Serengeti and Ngorongoro Crater was unforgettable. We’d definitely recommend them!
SE
20-35 years of age | Experience level: first safari
Great communication and execution
Our safari with Kiliclimb was truly an experience of a lifetime! From planning our dream itinerary with Vumilia to witnessing the incredible wildlife in Serengeti and Ngorongoro Crater, everything was flawless. We can't recommend them enough!
SE
20-35 years of age | Experience level: first safari
Great communication and execution
We were absolutely thrilled with our Mount Kenya experience! From our very first message with Charles to every single team member who guided and supported us all the way to Point Lenana—everything was top-notch. Highly recommend!
CA
Great Trip to Maasai Mara, Amboseli, Tsavo East and Tsavo West
We had two great Safaris with Raymond and Jack as our drivers. We were picked up from our hotel and after that point everything was taken care of for us. The accommodations that Axis booked us into were very nice and the staff at each hotel/lodge were very attentive and provided very good service.
We saw the Maasai Mara, Lake Nakuru, and Hell’s Gate with Jack. With Raymond we saw Maasai Mara, Amboseli, Tsavo West, and Tsavo East.
We throughly enjoyed having both Jack and Raymond as our drivers. Both were passionate and excited when we saw hard to find animals like the leopard or lion cubs. They were knowledgeable and had answers for all the questions we had about the animals. After 5 or 6 days with each driver, it feels like we made a new friend in each of them!
Each park has something different to offer and we were happy that Axis was able to provide a good itinerary that allowed us to see each one! I would definitely book with Axis Africa and Jack/Raymond again.
IE
20-35 years of age | Experience level: first safari
Khalifa was the best, he was a lovely guide that knew what he was doing.
Communication in planning the trip was excellent through Tabitha, and all the staff were lovely in the office. Me and my partner ended up deciding to stay at the Wild Nest camp, which was 100% worth the money, great service and food. Khalifa was the best guide we could’ve asked for, very funny, interesting, and experienced. We were able to see all the animals we wanted to with his help (including a river crossing!)
50-65 years of age | Experience level: first safari
Serengeti Green exceeded all expectations!
A special thank you to Judith for her outstanding service. Judith accommodated my halal food requests and went above and beyond throughout the trip.
She was always responsive, warm, patient and kept us well informed every step of the way.
A huge thank you to Casto, our incredible safari guide and driver. His thoughtfulness, from offering prayer stops without being asked to, ensuring we got the best wildlife sightings and photos, made our safari truly special. His expertise, safe driving, and wonderful company made every day unforgettable.
Thank you, Judith and Casto, for making our safari such a memorable experience.
I highly recommend Serengeti Green and will definitely travel with them again.
IT
20-35 years of age | Experience level: first safari
Must do it!
The experience was really amazing! We had the chance to see beatifull animals and wonderfull places leaded by a really well prepared guide that satisfied every expectations!
AT
50-65 years of age | Experience level: over 5 safaris
Difficult situation
We are very disappointed with our experience.
We accepted the company's quotation, confirmed the booking, and paid the full amount in advance. Only after our payment were we informed that the room included in our confirmed booking was no longer available. Instead of honouring the agreed booking, we were asked to pay an additional USD 50 per person for a different room.
We explained that we did not accept these additional charges because the change was entirely on the company's side and asked them to honour the original agreement. After we made this clear, there was no further communication from the company. Instead, the booking was cancelled by the safari company.
At the time of writing this review, we still do not know whether we will receive a full refund of the money we have already paid.
The communication was polite, but we expected the company to honour its confirmed offer and to work with us to find a fair solution instead of cancelling the booking after full payment. Unfortunately, this experience has left us very disappointed, and we cannot recommend booking with this company.
50-65 years of age | Experience level: first safari
Very responsive communications. Ensured our expectations were met.
The tour operator responded to my questions promptly. Our schedule was adjusted a few times but all of the experiences were included as promised. The guides and drivers were knowledgeable, kind, and accommodating. This tour was a good value for the money. I appreciate the variety of experiences we had during our 8 day tour. It was great! Thank you, Nasr!