CN
Reliable office, but the safari itself is a gamble
I booked a shared safari with Moria Safaris for July 2026. Here's my honest experience.
The Good:
Jessica (my contact) was incredibly patient and responsive throughout. We exchanged nearly 40 emails before I confirmed, and she never made me feel rushed or annoying. She answered quickly every single time – which mattered a lot to me as a solo traveler heading to a place far from home.
Even more impressive: I couldn't get my deposit to go through. My Visa kept failing on their payment platform. Jessica still held my spot and hotel reservations without receiving any payment – she took a real risk on me. When I arrived and paid in full, the hotels were not exactly what was originally quoted, but I was satisfied with the quality overall. I genuinely appreciated her trust.
When I raised issues during the trip, she responded promptly and tried to help.
The Mixed:
The driver/guide was not employed by Moria – this is standard for shared tours, but it's also where the experience becomes a lottery. My guide was 68 years old, had a short temper, and openly clashed with two Austrian travelers in my group over their lateness. After that, he barely spoke unless asked. I found myself caught in the middle, which was uncomfortable.
I also had issues with lunch boxes not being provided for the first two days, and the guide blamed me before Moria stepped in to fix it.
The Disappointing:
I had hoped to see the wildebeest river crossing in the Mara River, but the guide refused to take us there, saying it was too far and unlikely. That same day, I saw online that other travelers had witnessed the crossing. This was a major letdown. In hindsight, I should have confirmed this with the office beforehand – but I also wish the office had been clearer about what was realistically included.
A Quick Warning:
The driver took me to exchange money and buy a SIM card. The rates were higher than what other travelers I met paid. He also didn't mention the 5,000 TZS SIM card fee until after the transaction – which felt sneaky. I would advise future travelers to handle these things at the airport or ask for full pricing upfront.
Final Verdict:
Jessica and the office team are solid – responsive, patient, and trustworthy. They genuinely tried to do right by me. However, the on-the-ground experience depends almost entirely on your guide and groupmates, and that is largely out of Moria's control.
For solo travelers: go in with open eyes. The office team is great. The safari itself is a roll of the dice. Next time, I would travel with a friend and book a private vehicle rather than joining a shared group – the randomness of guides and groupmates can be too much of a gamble. Unfortunately, my luck wasn't great this time around.
CN
20-35 years of age | Experience level: first safari
Highly responsible, well organised, and hegenuinely exceeded our expectations
Before booking, I spoke to probably 10 to 20 different safari companies, and West Wild was the easiest one to communicate with. They actually listened to what I wanted instead of repeatedly trying to sell me a standard itinerary. That may sound like a basic requirement, but after speaking to so many operators, I realised it is not as common as you might expect. This was one of the main reasons I eventually chose them.
For example, I did not want to take a small domestic flight, so I asked whether the original route could be changed. They understood my concern straight away and quickly came back with a better alternative. They also explained clearly which days would involve longer drives and which days would be easier, so I knew what the itinerary would actually be like before making a decision. They did not just show me the most attractive parts of the plan, and I could tell that they understood the route well.
They were also very organised during the booking process. They explained which hotels were the hardest to secure, which ones needed to be booked first, and how the rest of the reservations should be arranged. The whole process was clear and logical, rather than feeling rushed or confusing.
Before the trip, they told me that they usually try to provide more service than clients expect. To be honest, because I had never worked with them before, I was not completely sure whether this was just something companies say when they are trying to get a booking. I remained a little doubtful until the trip actually started, but in the end, they really did follow through.
The clearest example was when Kenya Airways left my suitcase behind in Kenya. This had nothing to do with West Wild and was not really their responsibility, but they still kept following up for me. They were helping to track the luggage at around 3 a.m., and they were answering calls again at 6 a.m. They monitored the next flight, contacted people on the ground and kept pushing for updates until the suitcase finally arrived. That was when I really felt that they were reliable and genuinely willing to do more than they had to.
The trip was also very good value for money. All of the hotels were of a high standard, and one of the luxury safari lodges was especially memorable and became one of the highlights of the trip. Before booking, I compared quotes from quite a few other companies. For similar itineraries with hotels of roughly the same standard, many of them were around USD 1,000 to 2,000 more per person, and sometimes even more. West Wild’s pricing was much more straightforward. I did not have to spend a long time negotiating back and forth just to reach a reasonable price, which made the whole process much easier and saved a lot of time.
Overall, the trip was well planned, the communication was easy, and the service was genuinely better than I had expected. I was cautious at the beginning because we had never worked together before, but by the end of the trip, I felt that they had earned my trust.
DE
20-35 years of age | Experience level: first safari
safari dream
Lawrence was our guide for a week and we did the whole safari experience!
We saw Massai Mara, Lake Nakuru and also the Amboseli park with lots of close elephants and lions. All hotels were very clean and they made sure we had enough to eat and drink at all times! Bid thank you to Lawrence
SG
20-35 years of age | Experience level: first safari
A Perfect East African Safari Adventure
I was late to the start and didn't think we could pull it off. But Kayla and the team made it happen anyway, adjusting everything behind the scenes without missing a beat. Our Kenya & Tanzania safari was beyond perfect, hassle-free, breathtaking, and expertly guided. Highly recommend!
NL
35-50 years of age | Experience level: first safari
What a great experience!
We went to Nyerere National Park for our Tanzania safari trip! Refreshingly uncrowded and wild, it delivered incredible wildlife viewing, boat safaris, and an unforgettable bushwalk.
Experiencing the bush and tracking wildlife up close was the absolute highlight of the trip. Flawlessly organized by Plex and a must-visit for any true nature lover!
Great Safari and Guide from Mombasa to East Tavo
We had a great experience using Steve and Richard safaris for a one day safari from Mombasa! We saw elephants, buffalo, giraffes, zebras, lions, baboons, vultures, and a leopard and a lot of different antelopes. Our guide was great at spotting the animals and shared a wealth of knowledge about the park. We also visited the Maasai tribe village on the way home, which we would’ve never been able to experience otherwise. 10/10 would recommend this tour company!
FR
20-35 years of age | Experience level: first safari
Amazing experience
Really professionnal agency and guides, amizing moment with Amani, really kind and experienced
DE
Fantastic adventure
It was a unique experience. The process of the safari was well organized.
Only information about the flight could have been better organized. But this is not always so easy in Africa, yet everything worked smoothly.
To highlight the safari was the guide and the driver who really always did their best to get a great photo. They responded to all the wishes we had.
We spent a night at the Selous Safari Lodge. The room was great, clean and very large. Dinner and breakfast was also very good. Especially the staff were very very friendly. The lodge is absolutely recommended.
To highlight the safari was the guide and the driver who really always did their best to get a great photo. They responded to all the wishes we had.
We spent a night at the Selous Safari Lodge. The room was great, clean and very large. Dinner and breakfast was also very good. Especially the staff were very very friendly. The lodge is absolutely recommended.
All in all it was an Unforgettable experience.
50-65 years of age | Experience level: 2-5 safaris
Amazing trip with our guide Ahmed Mohammed
This trip was really excellent. The whole family loved it and Ahmed provided an unforgettable experience. He was extremely knowledgeable, flexible, friendly and made the trip extremely interesting. His local knowledge was invaluable and he was very friendly. We loved spending our trip with him and would recommend him as a guide to anyone. Thank you!
under20 years of age | Experience level: first safari
Ahmed made the trip amazing and enjoyable
The trip was amazing made extraordinary by our guide Ahmed who was a very safe driver and knew so much about all the wildlife that we were here to see. He took some wonderful photos and managed to find many animals when they were difficult to spot. He was very good at judging the lengths of the game drives and making sure we had time to relax as well.