65+ years of age | Experience level: 2-5 safaris
Amazing Trip!
Verity helped us plan the most amazing trip to South Africa from the US. She was the only agent who offered to FaceTime so she could directly answer questions. I appreciate her attention to detail, knowledge and patience with answering all my questions. When our flight from the US was delayed, she was able to rearrange a full day tour. I wholeheartedly recommend Verity to plan the vacation of your dreams.
20-35 years of age | Experience level: first safari
Julias is very reliable, fast at replying with great communications skills
Julius is very reliable , replied to us fast and flexible at changing the plan and number of tour days even at a short notice
Good organised tour as per the itinerary
Enjoyed the safari and managed to see more than the big five
Good food and camping sites too
I would recommend it
20-35 years of age | Experience level: first safari
Excellent tour by Julius - highly recommend
We did a last minute 3 day safari with Julius to Serengeti and Ngorongoron and it was amazing! We were two girls travelling and felt very safe throughout. Julius was amazing - great communication, great deal and perfect itenary! He picked us up from the airport and made everything very smooth. I had some issues with the sim, he even took me to the Vodafone shop and dropped us at the airport in the middle of the night. We saw all the big 5 up close and the cheetah even came up on our van. The tents were nice and the food was incredible! Highly recommend for a great safari experience.
CR
Professional, reliable, and unforgettable safari with exceptional service throughout.
We had an amazing experience with Bavuma Wild Quest. From the first communication until the end of our safari, everything was well organized and professional. Our guide was knowledgeable, friendly, and always made sure we had the best opportunities to see wildlife while making us feel safe and comfortable throughout the journey.
The itinerary was perfectly planned, the accommodations were excellent, and every transfer was on time. We truly appreciated the attention to detail, flexibility, and genuine hospitality from the entire team.
This safari exceeded our expectations and created memories that will last a lifetime. We highly recommend Bavuma Wild Quest to anyone looking for a reliable, professional, and unforgettable safari experience in Tanzania. Thank you for making our trip so special!
IT
20-35 years of age | Experience level: first safari
Robel is someone who made my exploration through the Omo Valley a dream that changed my life
I was dreaming about Ethiopia for long time and I couldn't get a better service than the one provided by Robel and his adventure company Omo Valley Experience Tours..
For two weeks we drove around the tribal area, remote, difficult sometimes, but incredibly magical and culturally powerful..
Robel is someone who can handle any situation with a kind of energy and enthusiasm that is rare to find - I'm beyond grateful for his presence.
He organised everything in perfection and met all my requests (from photography projects to camping with tribes in local villages) with professional attitude, flexibility and kindness.
Honestly, I'm already thinking when to go back to Ethiopia for other extraordinary experiences and to meet him again 🤠😍
35-50 years of age | Experience level: first safari
Great service, great tours, and great guides
Jonathan and Matthew were great to work with. They were there every step of the way. I wanted some very specific things on my tour (more local experiences, more safari experiences, etc), and Jonathan catered our experience to those. They felt more like friends than tour guides. I would definitely recommend them.
Exceptional service, personalized planning, expert guides, and unforgettable experiences.
Our family of four (parents ages 57 and 54, with our sons ages 21 and 18) recently returned from what was truly among the best family vacations we have ever taken. We traveled to Uganda to celebrate both of our sons' graduations, one from high school and one from college, as well as our older son's 21st birthday. Thanks to Bob, Francis, and The Shuttle Hospitality, it became a trip that created memories we will cherish forever.
From the very beginning, Bob was outstanding. He was incredibly responsive throughout the planning process, often replying to emails almost immediately. I honestly wasn't sure if he ever slept! He worked closely with us to customize the perfect itinerary based on our interests, and every detail was thoughtfully planned.
From the moment we arrived in Uganda, the service was exceptional. Bob and Francis personally met us at the airport, where we received VIP assistance through immigration, baggage claim, and airport formalities, making our arrival completely seamless after a long journey. It was a wonderful way to begin our adventure and immediately made us feel welcomed, valued, and well taken care of.
Our driver and guide, Francis, exceeded every expectation. He was simply exceptional. His driving skills were masterful, allowing us to travel comfortably and confidently throughout the country. His knowledge of Uganda's national parks, wildlife, birds, history, and culture was extraordinary. Every game drive was educational and exciting because of his incredible ability to spot wildlife we never would have seen on our own. He also shared fascinating insights into Uganda's history, traditions, and daily life, making the experience so much richer. Beyond his expertise, Francis was warm, professional, personable, and genuinely committed to making our trip unforgettable.
The itinerary itself was spectacular. Every lodge we stayed in exceeded our expectations. The accommodations were beautiful, the locations were breathtaking, the food was excellent, and the hospitality from every member of the staff was outstanding. Each lodge had its own unique character while consistently delivering exceptional service.
One of the things that impressed us most was the flexibility and outstanding customer service. After experiencing chimpanzee trekking and gorilla trekking, we realized we wanted even more time with these incredible animals. During our trip, Bob and Francis quickly secured additional permits and seamlessly adjusted our itinerary so we could add another chimpanzee trek and an additional gorilla trek. Knowing how difficult these permits can be to obtain, we were incredibly grateful that they made it happen without disrupting the rest of our journey.
Throughout the entire trip, we felt safe, comfortable, and exceptionally well cared for. Francis was always attentive and professional, and we had complete confidence in him every step of the way. Combined with Bob's meticulous planning, we were able to simply relax and immerse ourselves in the experience. We also found the Ugandan people to be among the warmest, friendliest, and most welcoming people we have encountered anywhere in the world.
Uganda itself is an extraordinary destination. The wildlife is incredible, the scenery is breathtaking, and the diversity of experiences is unlike anywhere else. From unforgettable safaris to trekking with mountain gorillas and chimpanzees, every day brought something new and remarkable. Celebrating our son's 21st birthday during the trip made it even more special, and thanks to the thoughtful planning and wonderful experiences, it became a birthday he will never forget.
If you are considering a safari in Uganda, we cannot recommend The Shuttle Hospitality highly enough. Bob and Francis went above and beyond to create an unforgettable experience for our family. Their professionalism, flexibility, knowledge, attention to detail, and genuine care made this a seamless and truly exceptional adventure. If you've been hesitant about visiting Uganda, our experience was overwhelmingly positive. We never once felt unsafe and would return without hesitation.
This was more than just a vacation. It was a once-in-a-lifetime family experience that exceeded every expectation and created memories we will treasure forever. We give The Shuttle Hospitality our highest recommendation and would not hesitate to travel with them again.
35-50 years of age | Experience level: first safari
Amazing experience with knowledgeable and experienced guides
The three drivers for our group of 15 were excellent, Simon, Konana and Sam. They were very experienced and chatty. They taylored their knowledge to the different members of our group. The tour went well over the 8 days and the drivers were good at letting us know what to expect at each stage. We felt safe and cared for at all times. One hotel was disappointing (Sarova Lion Hill) as it was a building site and some in the group had small rooms and the walk from reception to the accomodation and to the restaurant was steep and uneven under foot. The vehicles were a little tired, one broke down on the first day but was quickly repaired and back for the second day. It appeared that some other tour companies had more modern vehicles with less worn and dated seats. We spent a lot of time sat travelling between the national parks so a little better comfort would have been appreciated (I understand the vehicles are what they are but the seat cushions were flattened and material torn).
DE
20-35 years of age | Experience level: first safari
We had an amazing safari.
The communication with the office was very good and fast. Communication with both of our guides also worked very well in English.
The service was outstanding. Our guides cleaned the vehicle every evening, always provided drinking water, organized our lunches with the lodges, and helped us with all our special requests, such as getting a local SIM card. Everything was very well organized, and they were always on time.
The safari itself was unforgettable. We started in the Masai Mara in Kenya, where our guide Gabriel did an amazing job and always found the best wildlife viewing spots. After crossing into Tanzania, the immigration process and handover to our guide Jackson were smooth. In the Serengeti we, Jackson Team, had another fantastic experience. Overall, we were lucky enough to see the Big Five, the Ugly Five, and part of the Great Migration after the team adjusted our itinerary at short notice following our request. Our guides also shared a lot of interesting information about the wildlife, answered all our questions, and always took our wishes into account, making the trip truly special.
The safari is a once in a lifetime experience that we will never forget.
DE
50-65 years of age | Experience level: 2-5 safaris
Experienced, excellent connected and well organized guide.
Fantastic experience of the three national parks Tarangire, Ngorongoro and Serengeti in seven days. Experienced, professional guide, knows exactly the hotspots for a unique safari experience. We also succeeded to see the Great Migration in the Northern Serengeti. We have made sensational pictures and will keep unforgettable memories. Everything well managed including excellent camps. Absolutely recommendable and great value for the money.