20-35 years of age | Experience level: first safari
Amazing! Thoughtful, considerate, welcoming, charismatic
⭐⭐⭐⭐⭐
Absolutely incredible experience climbing Kilimanjaro! The entire team was amazing from start to finish. The tour guides were extremely knowledgeable, professional, encouraging, and always made sure we were safe and comfortable throughout the climb.
The porters were truly the backbone of the experience. They worked incredibly hard every day and were always friendly, helpful, and positive. A huge shoutout to the chef as well — the food was honestly much better than I expected on the mountain, and having great meals every day made such a difference.
I’m extremely grateful to the entire team for helping make this experience so memorable. Their hard work, professionalism, and positive attitudes made a challenging climb feel achievable. I would absolutely recommend this group to anyone planning to climb Kilimanjaro!
20-35 years of age | Experience level: 2-5 safaris
An Excellent Safari Experience with Epic Horizons Safaris
I had a wonderful experience with Epic Horizons Safaris. From the beginning, their service was professional, friendly, and well organized. Everything was handled smoothly, and I felt comfortable throughout the entire experience.
What impressed me most was their excellent service and attention to detail. The team was helpful, welcoming, and always made sure that everything was going well. Their professionalism and friendly attitude made the whole experience even more enjoyable.
I was genuinely impressed with the service I received from Epic Horizons Safaris. They made my experience memorable, and I really appreciate the effort they put into making everything special. I would happily recommend them to anyone looking for a professional and enjoyable safari experience. Thank you to the entire team for such a great experience!
65+ years of age | Experience level: 2-5 safaris
Very helpful
Yvonne was helpful from the start with readily answered e mails and suggestions about suitable activities.
Dady, our idiomatic and good humoured guide offered us choices and helped us understand the history and culture of this small country in the middle of a massive continent. Whether it was the Genocide Memorial, the King’s Palace, Nyungwe National Park, Lake Kivu, Akagera National Park with it safari residents or, the highlight, the Volcanoes National
Park where we walked among gorillas and Golden Monkeys and enjoyed the amazing Ellen deGeneres Museum, all was terrific.
guides on the treks as well as hotel staff could not do enough for us.
IN
20-35 years of age | Experience level: first safari
Big Mama Safari was truly one of the best experiences we’ve ever had!
Big Mama Safari was truly one of the best experiences we’ve ever had! Everything was very well organized and perfectly arranged, from Ngorongoro to the Serengeti.
A special thanks to Mrs. Tunu for her excellent coordination and support throughout the trip. Our safari experience was made even more memorable by our wonderful tour guide, Joseph, who was knowledgeable, professional, friendly, and guided us exceptionally well.
Everything was smooth, comfortable, and well planned. We truly enjoyed every moment of our safari and would highly recommend Big Mama Safari to anyone looking for an unforgettable Tanzania experience. 🐘🦁🌍
Thank you, Mrs. Tunu and Team , for making our journey so special! ❤️
DE
20-35 years of age | Experience level: first safari
Humphrey is the best Guide !
We had a wonderful experience with our tour guide Humphrey! He is a very kind, warm-hearted, and friendly person. He knows the entire area extremely well and shared a lot of interesting information with us. He is also a very skilled and safe safari driver, which made us feel comfortable throughout the whole experience. We really enjoyed our time with him and would highly recommend him to anyone looking for a knowledgeable and friendly guide!
JP
20-35 years of age | Experience level: first safari
Serengeti National Park & Ngorongoro Conservation Area
We had an amazing safari in Serengeti National Park and the Ngorongoro Conservation Area, where we were lucky enough to see the Big Five! 🦁🐘🦏🐆🐃
Our guides were so cheerful and energetic, and they made the whole experience even more exciting. We had such an unforgettable time.
I would love to see them all again someday — both the animals and our wonderful guides! ❤️
Thank you so much for an incredible experience!
PL
20-35 years of age | Experience level: first safari
Exceptional service and welcoming :)!!
The assigned country specialist was knowledgeable and attentive, building a custom itinerary that matched specific personal interests rather than a generic package.
Also to add when it came to all private tours, and hotel check-ins happened precisely on schedule without any confusion or delays :)
CA
50-65 years of age | Experience level: first safari
Excellent customer care and fantastic safari
The service with Kiliclimb was fantastic. This locally owned and operated company goes far beyond expectations for their customers. From day one Vumilia was excellent at answering questions and communicating. She helped me when I lost my cell phone along the way and was absolutely amazing. She kept in Touch every day of my safari to ensure I was fine and had no problems! From start to finish everything was great, the food, accommodations, guides, drivers and the overall experience exceeded my expectations. If I ever do another safari I will not hesitate to use them. I can’t complain about anything and highly recommend this company!
RU
mediocre experience
Overall, a very mediocre experience with a few main issues:
1. The company tries to find the cheapest tickets, which resulted in schedule changes that reduced the safari time in both directions, as well as long layovers. Also, the organizers didn't buy the tickets immediately after receiving the prepayment, but waited another 3 weeks (presumably hoping to find cheaper tickets), which in my opinion is an unfair practice.
2. An extremely lazy driver who suggested heading to the camp as early as 4:00 PM. After I refused, he drove around the safari for another half hour and then, without a word or asking, took us to the camp and dropped us off at 5:00 PM—1.5 hours before sunset. Most other drivers came back around 6:00–6:30 PM. Also, before our flight, he dropped us off an hour earlier than scheduled, claiming he was only paid up to that time.
Minor drawbacks: Various smaller issues, such as a 5% extra fee when paying via a payment link instead of a bank transfer, unexpected USD notes demands on the penultimate day, and at the airport, for some reason, they met us with website nickname instead of our actual names (even though they had passport details).
On the plus side: A good camp.
GR
20-35 years of age | Experience level: 2-5 safaris
Excellent Kenya trip and poor experience in Tanzania
We booked a 7-day safari with Mama Savana for August 2026, which included Nakuru Lake (1 night), Masai Mara (2), Serengeti (2), Ngorongoro Crater (1) and after we were supposed to arrive to Moshi.
As we had never visited Africa before, we had so many questions and so many options to consider (for example hot-air-balloon). Alex answered all my questions and made everything clear. Our payments were confirmed fast and generally during the preparation phase everything was okay.
Our journey in Kenya was excellent, we saw Africa’s Big 5. Our driver Sanita did his best, he was always discreet but there for us and did his best for sure. During our transportation from a location to another, he was stopping every 2-3 hours for WC and was careful while driving. Also, Sanita knew every single road in Masai Mara. He went us around the park and stopped for every single animal we wanted to see. Despite his English was poor, we could communicate and understand each other well.
The vehicle was in fair condition. The lodges and camps we stayed in Kenya were good, with kind and helpful staff. The food was delicious and the nature just amazing!
Unfortunately, as to Tanzania, I can’t say the same good words. There were so many things which made us upset. Initially, the vehicle was in a very very bad condition: the seatbelts were useless, the windows couldn't open, neither the doors (from inside), the screenwashers didn't stop working making that terrible irritating noise, the front glass was cracked, the roof was leaking after the rain and control panel was out of order. Altogether the vehicle was unacceptable and even dangerous for such trip like this one.
The day we crossed Isebania borders, we got a flat tire in Serengeti. This didn't happen out of the blue. Since we were trying to get to Serengeti as soon as possible, we were going very fast and our car was fishtailing in gravel road, which was really scary btw, given the condition of both roads and vehicle. Then I told to our driver Joseph to stop for toilet, in order to cool down the speed and because after borders no station was made for this purpose! After 10 minutes we reached Serengeti gates and then we realized that we don't know where we are going! Thus, we were driving back and forth across the Serengeti trying to find our place until we got that flat tire. As a result, we arrived really late and slept a few hours before our flight with hot air balloon and all-day safari! Many thanks to the driver of the hot-air-balloon office who showed us the road that night.
During all-day safari we didn't explore Serengeti at all but were driving around the camp the same roads again and again and again. I imagined that our vehicle was in such bad condition that our driver was afraid to move away and tried to stay near to the camp. Eventually we told Joseph to drive us back to the camp. The safari had already been ruined.
The day we left Serengeti the vehicle had another damage. This time it was fuel tank. So, we were late once again and didn't have enough time to explore Ngorongoro Crater.
The last day instead of Moshi we were going to Arusha despite I told Joseph a thousand times that we were going to Moshi! Still can't get those spontaneous changes in the schedule 🤷🏼♀️ As we were told, we were supposed to go to the office and then change the driver 🤷🏼♀️ If so, why I wasn't informed prior?
And last but not least. In Tanzania we ate privately with my husband just once in Coffee Lodge due to the lodge policy, while all the other days there we were having our breakfasts, lunches and dinners together with our driver. In my opinion, drivers should be discreet as people come to Africa for holidays and seek private time with their family.
All these things happened in Tanzania degraded the whole experience which in my opinion doesn't correspond to the cost of $ 7,240.00 for 2 pax.