IT
20-35 years of age | Experience level: first safari
Robel is someone who made my exploration through the Omo Valley a dream that changed my life
I was dreaming about Ethiopia for long time and I couldn't get a better service than the one provided by Robel and his adventure company Omo Valley Experience Tours..
For two weeks we drove around the tribal area, remote, difficult sometimes, but incredibly magical and culturally powerful..
Robel is someone who can handle any situation with a kind of energy and enthusiasm that is rare to find - I'm beyond grateful for his presence.
He organised everything in perfection and met all my requests (from photography projects to camping with tribes in local villages) with professional attitude, flexibility and kindness.
Honestly, I'm already thinking when to go back to Ethiopia for other extraordinary experiences and to meet him again 🤠😍
35-50 years of age | Experience level: first safari
Great service, great tours, and great guides
Jonathan and Matthew were great to work with. They were there every step of the way. I wanted some very specific things on my tour (more local experiences, more safari experiences, etc), and Jonathan catered our experience to those. They felt more like friends than tour guides. I would definitely recommend them.
Exceptional service, personalized planning, expert guides, and unforgettable experiences.
Our family of four (parents ages 57 and 54, with our sons ages 21 and 18) recently returned from what was truly among the best family vacations we have ever taken. We traveled to Uganda to celebrate both of our sons' graduations, one from high school and one from college, as well as our older son's 21st birthday. Thanks to Bob, Francis, and The Shuttle Hospitality, it became a trip that created memories we will cherish forever.
From the very beginning, Bob was outstanding. He was incredibly responsive throughout the planning process, often replying to emails almost immediately. I honestly wasn't sure if he ever slept! He worked closely with us to customize the perfect itinerary based on our interests, and every detail was thoughtfully planned.
From the moment we arrived in Uganda, the service was exceptional. Bob and Francis personally met us at the airport, where we received VIP assistance through immigration, baggage claim, and airport formalities, making our arrival completely seamless after a long journey. It was a wonderful way to begin our adventure and immediately made us feel welcomed, valued, and well taken care of.
Our driver and guide, Francis, exceeded every expectation. He was simply exceptional. His driving skills were masterful, allowing us to travel comfortably and confidently throughout the country. His knowledge of Uganda's national parks, wildlife, birds, history, and culture was extraordinary. Every game drive was educational and exciting because of his incredible ability to spot wildlife we never would have seen on our own. He also shared fascinating insights into Uganda's history, traditions, and daily life, making the experience so much richer. Beyond his expertise, Francis was warm, professional, personable, and genuinely committed to making our trip unforgettable.
The itinerary itself was spectacular. Every lodge we stayed in exceeded our expectations. The accommodations were beautiful, the locations were breathtaking, the food was excellent, and the hospitality from every member of the staff was outstanding. Each lodge had its own unique character while consistently delivering exceptional service.
One of the things that impressed us most was the flexibility and outstanding customer service. After experiencing chimpanzee trekking and gorilla trekking, we realized we wanted even more time with these incredible animals. During our trip, Bob and Francis quickly secured additional permits and seamlessly adjusted our itinerary so we could add another chimpanzee trek and an additional gorilla trek. Knowing how difficult these permits can be to obtain, we were incredibly grateful that they made it happen without disrupting the rest of our journey.
Throughout the entire trip, we felt safe, comfortable, and exceptionally well cared for. Francis was always attentive and professional, and we had complete confidence in him every step of the way. Combined with Bob's meticulous planning, we were able to simply relax and immerse ourselves in the experience. We also found the Ugandan people to be among the warmest, friendliest, and most welcoming people we have encountered anywhere in the world.
Uganda itself is an extraordinary destination. The wildlife is incredible, the scenery is breathtaking, and the diversity of experiences is unlike anywhere else. From unforgettable safaris to trekking with mountain gorillas and chimpanzees, every day brought something new and remarkable. Celebrating our son's 21st birthday during the trip made it even more special, and thanks to the thoughtful planning and wonderful experiences, it became a birthday he will never forget.
If you are considering a safari in Uganda, we cannot recommend The Shuttle Hospitality highly enough. Bob and Francis went above and beyond to create an unforgettable experience for our family. Their professionalism, flexibility, knowledge, attention to detail, and genuine care made this a seamless and truly exceptional adventure. If you've been hesitant about visiting Uganda, our experience was overwhelmingly positive. We never once felt unsafe and would return without hesitation.
This was more than just a vacation. It was a once-in-a-lifetime family experience that exceeded every expectation and created memories we will treasure forever. We give The Shuttle Hospitality our highest recommendation and would not hesitate to travel with them again.
35-50 years of age | Experience level: first safari
Amazing experience with knowledgeable and experienced guides
The three drivers for our group of 15 were excellent, Simon, Konana and Sam. They were very experienced and chatty. They taylored their knowledge to the different members of our group. The tour went well over the 8 days and the drivers were good at letting us know what to expect at each stage. We felt safe and cared for at all times. One hotel was disappointing (Sarova Lion Hill) as it was a building site and some in the group had small rooms and the walk from reception to the accomodation and to the restaurant was steep and uneven under foot. The vehicles were a little tired, one broke down on the first day but was quickly repaired and back for the second day. It appeared that some other tour companies had more modern vehicles with less worn and dated seats. We spent a lot of time sat travelling between the national parks so a little better comfort would have been appreciated (I understand the vehicles are what they are but the seat cushions were flattened and material torn).
DE
20-35 years of age | Experience level: first safari
We had an amazing safari.
The communication with the office was very good and fast. Communication with both of our guides also worked very well in English.
The service was outstanding. Our guides cleaned the vehicle every evening, always provided drinking water, organized our lunches with the lodges, and helped us with all our special requests, such as getting a local SIM card. Everything was very well organized, and they were always on time.
The safari itself was unforgettable. We started in the Masai Mara in Kenya, where our guide Gabriel did an amazing job and always found the best wildlife viewing spots. After crossing into Tanzania, the immigration process and handover to our guide Jackson were smooth. In the Serengeti we, Jackson Team, had another fantastic experience. Overall, we were lucky enough to see the Big Five, the Ugly Five, and part of the Great Migration after the team adjusted our itinerary at short notice following our request. Our guides also shared a lot of interesting information about the wildlife, answered all our questions, and always took our wishes into account, making the trip truly special.
The safari is a once in a lifetime experience that we will never forget.
DE
50-65 years of age | Experience level: 2-5 safaris
Experienced, excellent connected and well organized guide.
Fantastic experience of the three national parks Tarangire, Ngorongoro and Serengeti in seven days. Experienced, professional guide, knows exactly the hotspots for a unique safari experience. We also succeeded to see the Great Migration in the Northern Serengeti. We have made sensational pictures and will keep unforgettable memories. Everything well managed including excellent camps. Absolutely recommendable and great value for the money.
35-50 years of age | Experience level: 2-5 safaris
Great tour from start to end
We were picked up on time from our hotel in Stonetown by Yusuf and then dropped off at the end of the tour back to Ngunwi. The office stored our luggage for us and even picked up some property we accidentally left at the hotel. Great service from start up finish. The tour itself was very successful. Out guide Judith was friendly, knowledgeable and ensured our trip ran without any problems. We managed to see lions, elephants, giraffes, zebras and hippos as well as other wildlife on the tour. Lunch and brekkie were great and there was an endless supply of beverages throughout the trip. All in all a very successful trip. I would highly recommend the company if you’re thinking of visiting the Mikumi national park. Thanks for a great time.
CA
35-50 years of age | Experience level: first safari
Great, knowledgeable and accomodating
Unforgettable Safari Experience with Exceptional Service!
We recently returned from an incredible trip, and I cannot say enough good things about the team. From start to finish, everything was exceptionally well-organized.
A special mention must go to our guide, John. His companionship, deep knowledge, and keen eye made our safari truly unforgettable. He always had our best interests in mind and paid attention to the smallest details. In one memorable instance, when we spotted a herd of elephants, John predicted their exact path—allowing us to be the first vehicle in position to watch them move through. He was always punctual, kept everything running smoothly (including early-morning activities like our hot air balloon ride), and seamlessly coordinated with local guides. Our trip was genuinely so much better because of him!
The team also went above and beyond by helping us coordinate local equipment rentals in Nairobi, which saved us the hassle of hauling camera gear all the way from Canada.
CA
65+ years of age | Experience level: first safari
Excellent in every way!
Recently, my friend and I did a seven day safari tour with Goodluck and his team… it was an incredibly amazing experience!
I was impressed with the prompt and precise communication.. We had much dialogue back-and-forth about what we would like on the trip, and he met those needs and wants exactly😃 we toured 3 parks and stayed in the middle of Serengeti Park in a beautiful tent camp, surrounded by nature. We were able to see all kinds of animals and birds on our game drives and had enough time to just sit and watch the animals in their daily life, it was spectacular!
Africa is an expensive country to tour, but with this company, I felt we had great value for our money. Excellent service from our very reliable team, and a lot of fun to be with!
I would highly recommend Lion Motorcycle Adventures as a tour company (both for motorcycling and safari), I hope to one day go back again and tour with them
We come as guests, but we leave as friends
JP
20-35 years of age | Experience level: first safari
価格を抑えながら、ヌーの川渡りとビッグ5を見られた
From July 25th to 30th, 2026, two of us participated in a 6-day, 5-night tour. We obtained quotes from about four companies before booking, but Crater Explorer Tours & Safaris was the cheapest and best met our requirements, so we chose them. Our desired conditions were as follows:
* A 6-day tour
* A lodge or tent lodge with beds, private bathroom, and hot shower, rather than basic public camping
* A trip to Kogatende/Mara River in the northern Serengeti to witness the wildebeest river migration
The price was US$3,600 for two people during the high season. This was about US$300-500 cheaper than other companies' quotes. (Apparently, the cost is higher than usual because it includes two nights in the Serengeti and a trip to the northern Serengeti.)
The actual tour was a shared vehicle with four other groups, and it seemed that participants were gathered through multiple tour companies.
The places we actually stayed were listed below:
• Marera Valley Lodge
• Shuhudia Adventure Camp
• Ngorongoro Tortilis Camp
• Jambo Lodge & Camping Site
Jambo Lodge & Camping Site was downgraded because the company explained on the afternoon of the tour that "the lodge originally planned for us had been broken into the previous night by thieves, and the accommodation was changed for security reasons."
The vehicle had shoddy windows compared to other companies and broke down twice due to poor maintenance, but such troubles are part of the fun of a safari, so it wasn't a problem.
Apparently, vehicle troubles are actually quite common.
(If you want a higher grade of vehicle and accommodation, or want to avoid trouble as much as possible, I think paying for a more expensive plan would be stress-free.)
Overall, we were able to see the wildebeest river crossing, the Big Five, and numerous lions and elephants. While the facilities and vehicle were commensurate with the price, we were able to fully experience the wildlife and scenery of the Serengeti, and spent six days like being in the world of The Lion King, so we were satisfied with the tour.
(automatic translation from Japanese)