50-65 years of age | Experience level: first safari
They were the nicest and most professional.
The staff and crew were very accommodating and friendly. And the equipment was all top notch. And the price was reasonable.
50-65 years of age | Experience level: 2-5 safaris
Successful 38 day trip to Africa! Reliable, honest and all around experts on Africa travel!
I didn't make it easy for Hallmark, as I wanted a 38 day trip for our family that included culture, animals, history, etc. But Levis worked many days and nights with me to meet all my goals as we went back and forth on the phone and emails ironing out the best places to visit or skip. He was very patient with my complicated and unique requests and never gave up. What made it really all possible is that Levis knew every location so well, I never could stump him...any time I asked about visiting somewhere he would tell me the pros and cons and honestly tell me whether it was worth it or suggest an alternative. He knows all these countries so well and you can tell he's visited and researched every tourist spot.
We had a great time visiting 4 countries (Kenya, Tanzania, Rwanda and Uganda) and everyone in the family was happy with the trip. In Kenya, Hallmark uses their own car/driver, so we had Richard who knew everything about the areas we visited. He kept the car clean and safe each day, helped us find what we needed at stores and was always happy to help us even as we tried to find local food at the local markets where tourists never go. He even took us to his house since it was on the way, and we got to hang out with his wife and kids...how nice is that? Afterwards he kept in touch and asked how our trip was going.
The rest of the trip was in other countries with Hallmark's partners. I was very impressed at how we got to see everything on the itinerary even as we kept switching drivers in every country, nothing got lost. The handoffs country to country were very smooth, Levis gave me contact info for each driver, so I could always contact them in advance on Whatsapp. Levis was always in touch and whenever I had a question or some new spur of the moment request, he would try to help me.
This is a very personal company...when we arrived to start our trip in Nairobi, Levis even met us at the airport, and then the following night took us out to Carnivore along with his wife, so we could talk about daily life and business.
I highly recommend you work with Hallmark and Levis if you want honest expertise to plan your trip and top quality execution to make it happen successfully. Hallmark made our trip a complete success!
20-35 years of age | Experience level: first safari
Great
I enjoyed the tour it was very informative. Our guide Thabang was fantastic, really friendly and great to chat with. Could not have asked for a better tour guide. It was quite a long and tiring day with a lot of information to take in but a good way to see a lot in a short time. I learned a lot about Johannesburg on this trip.
DE
35-50 years of age | Experience level: first safari
CA
50-65 years of age | Experience level: 2-5 safaris
Horrible tour operator silas be aware
BE AWARE!!!!! Horrible experience with this agency Silas. in SUMMARY
1. He took more than $1000 extra from us than what we agreed upon arrival.
2. He downgraded our hotels
3. Continued lying about many things including rturning our money
4. Car broke down more than 3 times when we were there and we had to wait in the heat. Also window broke and we suffered throughout with a black cover and cant open it.
5. He pretends to be someone he is NOT. decieving and lies and shows a different side that is charming and funny BE CAREFUL
6. played a whole trick on us to change one item in the itenary inorder to cancel and downgrade hotels and pocket the money.
Dont let him decieve you with his answers. We filed a POLICE reporton him upon our departure.
This person should be stripped from his license and not be able to do tours anymore due to his deception to tourists. USE A DIFFERENT AGENcy THAN SILAS.
Uganda is a beautiful place if it wasnt for people like him.
DE
20-35 years of age | Experience level: first safari
It was perfect
The Safari was perfectly organised. We could enjoy the 4 Day Safari without without worrying about anything.
Our guide Dennis was very competent and did his best to make everything possible. We saw all of the big 5! He could answer every question and tould us very interesting facts.
Our Chef Paul created fantastic meals so we could eat traditional food all the time.
35-50 years of age | Experience level: 2-5 safaris
Great
Great safaris with a nice driver and the a guide. Catering services very delicious. Cost is affordable and the vehicle is on a good condion.
35-50 years of age | Experience level: first safari
An easy, transparent and responsive booking service!
I booked part of my honeymoon trip through Discover Africa with a lady named Susan who was so awesome! First, I’ll say as an American tourist who usually relies on tour advisor reviews I was a bit skeptical at first as I couldn’t find reviews for their service on that platform but Susan put my mind at ease via live phone calls, constant texting/emailing and keeping me informed each step of the way. We booked a safari in Kruger National and stayed at the Jock lodge along with a transfer flight to Zimbabwe. Each step of the trip went off without a hitch! Jock lodge has a massive allotment of land within the park and all of the folks that work there were nothing short of amazing! We spotted the big five within our first 30mins of entering the park! Food was great, alcohol selection was decent however my only issue with the accommodation were the racist pictures hanging in their upstairs lounge. There is no scenario where I pay multiple thousands of dollars and want to see slave like images on a wall as my ancestors were said slaves years ago. Pictures of animals and landscapes would probably work better, as that’s what we came to see.
TH
50-65 years of age | Experience level: over 5 safaris
Very good service in every way
Excellent communication and knowledgeable, honest pre-trip information. Continued communicating throughout the trip and helped resolve a travel issue very promptly. Everything was very well arranged and would be happy to use their service again.
NL
50-65 years of age | Experience level: 2-5 safaris
Very friendly
We had a nice Mount Kenia Chogoria tour of 5 days. The guide Jimmy was very polite and understanding.
He made the best of it and brought us to the top.
The price was good . The food sometimes too much and mostly vegetarian.