US
20-35 years of age | Experience level: 2-5 safaris
An Experience like no other.
What can I say about this? While trekking, you trudge through mud, climb up or down very challenging terrain, you sweat, you slip, you fall and then finally you come upon your destination point. Your first silverback and it's all is forgotten as you sit down and observe these magnificent creatures up close, with no barriers between you.
This is not for everybody, but if you are in reasonable shape and health and love nature, this is experiences you like no other and I highly recommend it. Also recommand this tour company and my guide Tomson.
US
65+ years of age | Experience level: over 5 safaris
Francis is a wild animal magnet!
We had an extraordinary safari in Murchison Falls National Park with Francis Rukundo, founder of Nature Connect Safaris Uganda. He not only had an uncanny sense of where to find wild animals but he was very knowledgeable about the behavior and habitat of various species. He also respected the animals and tried to make our impact on them and their environment minimal. Having said this, I got the best photos of lions I have every taken anywhere in Africa, particularly a female eating an antelope at sunset. I marveled at the fact that he was able to spot a leopard in the bush that was incredibly well camouflaged.
In addition to his ability to ferret out elusive creatures, Francis is very affable. We felt so comfortable with him, it was almost like he was an old friend. We asked a thousand questions and he patiently answered our queries. He is proficient at speaking English and can tell you about cultural and wildlife issues. He provided us with excellent service and we were always excited to see him. I look forward to traveling with Francis again someday. I highly recommend him and his company.
20-35 years of age | Experience level: 2-5 safaris
We had Kevin Gichuki as our driver and he is just the most patient, kindest and good hearted person.
I think the response was quick and very polite. I always appreciate kind responses.. I will travel with them again and request Kevin Gichuki again.
35-50 years of age | Experience level: over 5 safaris
Very efficient and quick
Reliable offers very personalised services
The staff are very professional in how the handle clients
They provide timely updates on flight schedules and where flight changes takes place, clients are promptly informed
65+ years of age | Experience level: 2-5 safaris
Great, efficient, and as the name suggests, very reliable.
Reliable tours arranged everything for us, drivers, hotels, flights etc. The service was friendly and helpful, nothing was too much trouble.
In fact we have used them to travel twice. Once to Kenya, Tanzania and South Africa, with a small safari in Ambroselli national park. The second time it was a safari to the Masai Mara in Kenya in November 2019.
Both times the service was perfect and everything went smoothly. The hotels chosen for us were lovely, especially the one in the Masai Mara.
Our drivers both times were lovely, nothing was too much trouble.
Our contact at Reliable Tours is Caroline, she is very efficient and very approachable for any unusual requests. She made our trips perfect.
Excellent!
Caroline gave us exemplary service, good communication skills.
My family had the best time ever!
35-50 years of age | Experience level: over 5 safaris
Very professional and good follow up on client engagement
The communication is straightforward, clear and not vague. Services are superb and met my expectations. I wouldn't hesitate to recommend anyone.
35-50 years of age | Experience level: over 5 safaris
Positive Holiday Review with Reliable Tours
• Knowledge
We chose to use Reliable Tours instead of booking a trip ourselves, we were looking for expertise.
Reliable Tours had all details about airlines, airports, destinations, dining, and accommodations.
Reliable Tours were current and up to date.
• Professionalism
Reliable Tours had a high level of professionalism by the team lead and the employees. All correspondences, spelling on emails and quotes were top notch. Efficient processes were in place for making and managing bookings.
Reliable Tours team's personnel dress code was on top of the game.
• Enthusiasm
Reliable Tours staff stayed excited about what the services they sold.
They kept their standards high and their goals ahead of them & made sure to save plenty of time in their year for their own travels.
This kept them excited and passionate about what they do!
• People Skills
Reliable Tours were able to pick up on subtle communication cues. They could figure out what a client really wants, when they’re having a hard time expressing it clearly.
The staff could know how and when to close a sale. While some of these things come naturally, i believe much of it is learned simply by paying attention which Reliable Tours staff did.
• Integrity
Reliable Tours team were honest and upfront about fares, rules and regulations. They didn't try to sell something they don’t think travelers would love.
Referrals and recommendations are their best form of advertising,
we simply understood it won’t happen if they don’t maintain the highest standards of integrity.
• Resourcefulness
Reliable Tours had the ability to think on their feet and adapt to new situations.
Whether it’s a forced a schedule change, an unusual request, or a missed connection, quick-thinking was evident.
The Reliable Tours staff would stay calm and navigate emergencies like pro's.They could figure out what resources were at their disposal and make it happen! I'm sure Reliable Tours clients, me included would think they are miracle-workers!
35-50 years of age | Experience level: 2-5 safaris
Awesome
Communication was very good and the bookings were handled on time. The tour was superb and my son enjoyed his birthday treat with a surprise birthday cake organised by Reliable Tours. We enjoyed ourselves, hope to tour again with them hopefully soon. We would like to go to Dubai once all is well, and we will definitely engage Reliable Tours. Highly recommended them to anyone who wishes to enjoy their tour in Kenya and abroad.
20-35 years of age | Experience level: first safari
Secure,hassle free and timely services from Reliable. Lets do this again
The tour kicked off smoothly with Reliable having given us our sgr tickets in advance.They dropped us at the station via their designated driver and ensured we got to our accommodation safely and conveniently.
The overall experience was marvellous, top class services from Reliable as well as the hotel- Voyager. Reliable kept us in the loop of any changes and gave us the needed 10/10 holiday.