under20 years of age | Experience level: first safari
Absolutely amazing Robyn you are so talented wouldn’t have had such a good experience without you ✨✨
Our whole family is beyond happy with Robyn and the incredible experience he gave us. He is absolutely amazing, talented, and genuinely one of the best safari guides we could have asked for. Every penny was worth it!
Robyn was so patient with all of us, treated everyone with so much kindness and respect, and went above and beyond to help us throughout the entire safari. His knowledge, passion and dedication made the experience truly unforgettable.
We honestly wouldn’t ask for anyone else. Robyn is now officially our new favourite safari guide, and we would recommend him to absolutely everyone! 🦁🐘🦒❤️
Thank you personally, Robyn, for making our family’s safari so special and creating memories we will never forget. We truly appreciate everything you did for us! ⭐️
IT
50-65 years of age | Experience level: over 5 safaris
Unforgettable experience…
Twelve truly beautifull days, impeccably organized. Every detail was managed with great precision and care, which allowed us to experience the trip with complete peace of mind. A special thanks goes to Osman, who accompanied us throughout this experience. A very friendly, kind, polite, always professional, punctual, helpful guy, and deeply attentive to ensuring we experienced this wonderful country in the best possible way. He does this job with immense passion.
Definitely consider coming to Uganda because it is a truly unmissable experience!
IT
20-35 years of age | Experience level: first safari
Dream life safari
With the tour operator Serengeti Smile we went on an incredible safari. Francisca organized a tailor-made program for us based on our needs and possibilities, and was always available for information and clarifications. Champion, our guide, was fantastic, he knows the parks very well and always knows how to spot the animals, always with respect for nature. An unforgettable experience, and I highly recommend contacting Serengeti Smile to plan your safari.
20-35 years of age | Experience level: first safari
Really good at his job knows how to make you happy and give you the best experience
We had an absolutely amazing experience with our safari guide, Robyn! He was incredibly knowledgeable, friendly, professional, and made the whole experience so special. He went above and beyond to make sure we had the best possible safari and helped us see so many incredible animals.
You could tell how passionate Robyn is about what he does, and his knowledge of the wildlife was amazing. We felt safe, comfortable, and well looked after throughout the entire trip.
I would 100% recommend Robyn to everyone looking for an unforgettable safari experience. He truly made our trip one we’ll never forget! 🐘🦁🦒❤️
IT
20-35 years of age | Experience level: first safari
Amazing experience in the wild
Our safari with Serengeti Smile was an unforgettable experience. Starting with the organization, thanks to the help of Francisca, who was impeccable. Our guide Champion was fantastic — he led us through the wilderness with enthusiasm and tireless energy, taught us so much about the animals, and of course helped us make some incredible sightings. The price was very fair, and the lodges where we stayed were extremely comfortable.
FR
20-35 years of age | Experience level: first safari
Top Notch Safari Experience.
Our whole trip delivered a wonderful experience for us in Tanzania. The itinerary was well balanced, and relaxing at Suricata Lodge in the evenings made the trip feel extra special and restful. Jeremy was an incredible guide whose sharp eyes helped us spot so many hidden animals in the bush. His warm personality and total professionalism made our game drives feel really special.
BE
50-65 years of age | Experience level: over 5 safaris
Very reliable and professional
We travelled to Chobe, Okavango, Makgadigadi and Hwange NP. Everything was arranged very well, friendly, we can highly recommend this organisation.
20-35 years of age | Experience level: first safari
Responsive and easy to work with.
We arranged a 2 day gorilla trekking tour in Rwanda with Hermosa. The Hermosa team were very helpful and responsive to all our questions and worked with us to tailor the experience to us. Our guide Faustin was exceptional! He was so knowledgeable about not only gorillas but also Rwanda and generously shared his knowledge and insights with us. Having Faustin help us navigate the process made it very easy and stress free. Thank you Hermosa team and Faustin for making this and unforgettable trip!
AE
35-50 years of age | Experience level: 2-5 safaris
Private Safari with small kids
Our experience with Axis Safari was overall mixed, with some very positive aspects but also some important issues.
The biggest positive was undoubtedly our guide, John Mwangi. Our first interaction with the initial guide was unfortunately very poor, and after just a few minutes we asked Axis to change the guide. Axis accepted our request and arranged for John to take over, which we appreciated.
John was excellent throughout the safari. He was knowledgeable, professional and particularly good at finding special wildlife encounters and positioning the vehicle at the right moments. Thanks to him, we had some truly memorable experiences, including an incredible leopard sighting.
The PrideInn Mara was also a very pleasant part of the experience. The food was good, and the staff were friendly and attentive.
The main disappointment was the safari vehicle. From the beginning, we had specifically requested a vehicle with canvas-covered rear windows, as we were travelling privately with two young children. When John took over, his vehicle did not have canvas-covered windows. We therefore asked Axis to keep both requirements: a different guide and a vehicle with canvas.
Axis ultimately arranged for John to exchange vehicles with the initial guide, meaning we ended up using the initial guide’s vehicle — the same vehicle we had arrived in. We had only spent around five minutes in that vehicle initially, so we did not have the opportunity to properly assess its condition at that point. We chose to keep it because it was the only vehicle with canvas that Axis was able to make available to us.
Unfortunately, over the following minutes, we discovered several issues with the vehicle. Most importantly, the majority of the seat belts were not functioning properly, which we found unacceptable when travelling with young children. There were also other maintenance issues, including charging ports that did not work and windows and doors that were not functioning properly. In addition, the vehicle was not particularly comfortable, which was disappointing given that this was a private safari and we spent many hours in the vehicle each day.
To be fair, Axis was responsive to our requests and did make efforts to accommodate the change of guide and our requirement for a canvas-covered vehicle. However, we feel that the standard of the vehicle, both in terms of safety and comfort, was below what we expected from a private safari.
Overall, John was excellent and made a significant difference to our experience, and PrideInn Mara was also very good. Unfortunately, the initial guide experience and, in particular, the condition and comfort of the vehicle prevented us from giving Axis a fully positive review.
35-50 years of age | Experience level: first safari
Awesome, the planning and execution was excellent and
The experience was awesome from the travel arrangements,hotel booking and transfer hustle free.
I will choose Wildtouch Tours and Travel again and again and recommend all my friends because of their excellent customer experience services.