Serengeti Smile Team
Serengeti Smile
- Office In:
- Size:
- 50-100 employees (Founded in 2020)
- Member Of:
- Tanzania Tourist Board & AMREY Flying Doctors Insurance
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $100 to $500 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
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Email Symone James Abiola | 20-35 years of age | Experience level: first safari
Expert guide, personable, and professional individual.
Our experience with Serengeti Smile and our guide Pius was exceptional. Pius is clearly very knowledgeable, thoughtful, and flexible in providing the absolute best experience possible. He was detail oriented and a joy to travel with. We were able to learn so much about the animals, environments, and also the country of Tanzania. We enjoyed all the accommodations and meals, especially at Serengeti Classic Camp. We did the Serengeti and Ngorogoro experiences and they were unforgettable! Additionally, what makes me extra grateful to Serengeti Smile was their help and coordination in retrieving our luggage which did not arrive with us. This could have been extremely stressful but the office communicated with the airport on our behalf and the luggage was rushed to us the next day. Our guide, Pius, coordinated to pick them up from an airstrip. To me, this signaled the desire to go above and beyond to provide an amazing experience. I would love to come back with family.
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Email Simone | 20-35 years of age | Experience level: first safari
Amazing experience with Serengeti smile
Serengetismile gave us an unparalleled safari adventure: reliable, professional, and attentive.
Our safari lasted 4 days during which we experienced unforgettable moments and emotions, enjoying the privilege of observing the main animals of these parks from very, very close.
All of this was possible thanks to our two guides: Champion and Shedrack. Without them, our adventure would never have been so great and special. Extremely knowledgeable and super friendly, thanks to them our experience reached a whole new level of quality.
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Email Maria | 20-35 years of age | Experience level: first safari
The best experience with Serengeti smile!
The experience with “Serengeti Smile” was sensational. I highly recommend it to everyone because it’s a 100% reliable company. They fulfilled all our wishes.
Everything was taken care of down to the smallest detail, from the pre-trip communication to the accommodations and the safari itself.
We did a 4-day safari in Tarangire, Serengeti, and Ngorongoro — it was spectacular.
We saw all the main animals of the savannah and had the privilege of witnessing a lioness hunt right before our eyes — what can I say, it was incredible.
Our guides, Champion and Shedrack, were excellent and made everything even more memorable.
They were kind, knowledgeable, very attentive to our needs, and always had a smile and a good mood.
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Email Mark G. | 65+ years of age | Experience level: 2-5 safaris
Company and employees are dedicated to creating an unforgettable experience for their clients
From first contact with Eliad all communication was prompt,courteous and extremely helpful - our trip was tailored to what we requested and exceeded our best expectations. This brings me to our guide for the two weeks - Walter- this guy was just phenomenal- apart from the programme laid out for us he had all his own little surprises which enriched an already fantastic trip. On the Park visits he demonstrated an encyclopedic knowledge of not only the animals but also the bird life and allied to his ability to spot things every game drive was engrossing.He is also very attentive and flexible to the needs of his clients and pro-active in altering schedules if situation requires.In summary, Serengeti Smile delivered much more than a Safari package but a wonderful experience which will live long in the memory - the best assets a company has are it's employees and in Eliad & Walter Serengeti have two gems.
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Email Kerry | 35-50 years of age | Experience level: 2-5 safaris
Outstanding staff
My group of four people used Serengeti Smiles for one leg of a longer trip across Tanzania and Uganda. While with Serengeti Smiles we visited the Ngorongoro Crater and Tarangire National Park. We were working with pretty tight time constraints but Jonyo in the office did a fantastic job presenting us with multiple itinerary options to suit our needs at different price points. Pricing was clear and transparent throughout. They were very flexible and easy to work with throughout and it never felt like we were just being given cookie cutter options. There were a few unexpected issues with flight timing, lodges being fully booked, etc, and every time Jonyo was able to roll with it and find solutions. Communication was quick and easy thoughout. All lodges were as advertised, no surprises.
On the trip itself, our guide, Zack, did a wonderful job of keeping to our schedule but staying flexible with what we wanted to do and see. He maximized our time in the parks while still getting us to our next destination right on time. Had plenty of knowledge on not just the big charismatic animals but also the smaller animals, birds, etc., and pointed out areas of interest on the drive between sites as well. Vehicle was clean and well maintained, bottled water was always available. No complaints except that we don’t have unlimited time in life, we would’ve gladly spent twice as long.
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Email Niraj | 35-50 years of age | Experience level: first safari
excellent
we had a great experience with Serengeti Smile.
Booking agent - Jonyo - We highly recommend him. He booked all our stays and planned out the entire trip. Everything went great.
Guide/driver - Lucas - He was excellent. Saw all big fives. Had 4x4 land cruiser with two rows(not the one with three rows) which was way more comfortable and roomy than the regular land cruisers that has three rows. Lucas is very knowledgeable and patient. We were a family of four and kids of 9 and 13 years of age. Lucas took appropriate time to stop, describe animals and take pictures.
We witness the migration and were staying at different hotels every night. I think it was worth spending night at different places since central, western and northern Serengeti have different ecosystem. We had enough time for shopping and also visit Hindu temple(BAPS) in Arusha.
Overall we were very happy and satisfied with our trip.
Hotels that we stayed at - Maliaka camp, Kirawira Serena camp, Serena lodge in central Serengeti, Mt Meru hotel and Farm of dreams.
All are good hotels.
Thanks.
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Email Jens | 50-65 years of age | Experience level: first safari
Great experience with trip and guide!!
We had a great experience with Serengeti Smile. Our first interactions were via email where we had quick and clear responses on our questions. The most important part of the trip, next to the itinerary, is the guide and we locked in with our guide Champion. He was very easy going (hakuna matata couldn’t be a better fit for him) and also knowledgeable when guiding us through the safari. We loved him! We saw tons of animals and nature which was the main purpose of the trip but also extra experiences I didn’t expect such as the birthplace of the human race (cradle of birth) and visited a Masai village. Really cool. I couldn’t asked for more in terms of experiences.
The only thing I would advise future travelers is to do your homework on the itinerary. I didn’t fully understand it until we were out in the safari. I have no regrets but didn’t expect the days to be so long which can be hard for kids if you are traveling as a family. I would ask about the time in the car to make sure it meets your needs or if you want to customize certain parts of the itinerary.
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Email Gabriela | 20-35 years of age | Experience level: first safari
Serengeti Smile provided an unforgettable safari experience with excellent planning
I had an amazing experience with Serengeti Smile! From the start, the team was incredibly responsive, and Godian did a great job walking me through the itinerary and helping us plan every detail of our safari. Once we arrived, our guide Simon truly made the trip unforgettable—he was kind, knowledgeable, and an extremely safe driver. He executed everything perfectly and made sure we saw and did everything we hoped for. I highly recommend Serengeti Smile for anyone looking for a well-organized, professional, and memorable safari experience!
Email Michael Ilori | 50-65 years of age | Experience level: 2-5 safaris
Brilliant, collaborative and experienced
Serengeti smile worked closely and patiently with me to create the most enjoyable holiday itinerary for mainland Tanzania and Zanzibar. Our safari tour guide lovely man called Walter was incredible. He had in depth knowledge of the wildlife and safari in general and he was instrumental in making the safari run so smoothly. He went out of his way to make sure that we got the best photos and he gave us incredible lessons about the wildlife. He was spectacular!!! A real gentleman. This was my second Tanzanian trip booked with Serengeti Smile. I visited before in 2023 with my son, I had a lovely time with another equally brilliant safari guide called Deo. It was so good that i knew that I just had to get my wife and daughter to have the same experience. So I brought them to Tanzania in 2025. They both said that it was their best holiday ever!!! Thanks Serengeti Smile!!! Africa is a special continent that gives the world so much joy!!! Hopefully this will be reciprocated and Africa respected in the future.
Email Brian & Nicole | 35-50 years of age | Experience level: first safari
Exceptional safari tour operator offering a first class service for a once in a lifetime experience.
The safari itself was beyond our expectations. Hussein was a great driver, guide and good company for the full 5 days of the safari. His knowledge on everything from the parks, the wildlife and the local community was great and made our safari very interesting and knowledgeable as well as exciting seeing all the animals. Our safari covered 4 national parks, Tarangire, Ngorongoro Crater, Serengeti and Lake Manyara. We loved each of the parks individually as they are so different in terms of landscape, however our personal favourite was the Serengeti. We managed to see a lot of the wildlife and all but the leopard in terms of the Big 5. This wasn’t for the want of trying from Hussein, however. We expected to see various animals with the highlight being the lions. We must have seen between 20-30 lions which was incredible. Overall we could not recommend Serengeti Smile more as a company to provide a once in a lifetime safari. Big thanks in particular to Hussein for making our trip so special!
