US
50-65 years of age | Experience level: 2-5 safaris
Not the "luxury" we were expecting (Capetown)
This is my experience and my opinion of my latest trip booked with Kanyezi. This is my 2nd time I booked through Kanyezi. The first was a last minute trip (2-3 weeks notice) my flights were my only gripe and I take partial blame for that due to my last-minute booking, so this time I booked my flights myself to solve that issue.
I was expecting luxury or at least upper end accommodations based on their sales of a "luxury" trip, their contract and my previous experience. Our accommodations in Cape town were changed the last few days prior to us leaving on this trip, they were changed from a wine estate to a golf resort? This was not what we had been planning, we don't play golf but we were to go with this change as we were told the other accommodation (Spier or Lanzerac) were not available. The resort, which I will call a "motel" was def not upper end/luxury. We did not even have a/c one night as it didn't work, mold in bathrooms, hairs in the bathrooms, a kitchenette (like an inn suites) also there were private residences on this property, so dogs were barking constantly, laundry hung out to dry all over the place, dust an inch thick on the plastic plants, you get the drift. When I called Chris to express my discontentment he really didn't care and said when he stayed here (10 years ago) it was a nice place. He would rather argue with me than try to sort out our stay somewhere else that was more of what we felt we paid for and were expecting. He was NOT customer service oriented and had a lot of excuses, some were just downright untruths.
There actually was room at the other resorts as we checked, and another couple booked also through Kanyezi actually moved to one of the "unavailable" resorts, however our funds were paid to Kanyezi and we simply didn't have extra funds to make the move to the nicer and what was expected accommodations.
The way were treated by Chris was unacceptable and honestly shocking! This was 4 nights (33%) of our 12 night trip spent in unacceptable accommodations.
Also, I will also say their communication was poor and often took days to respond to emails and most often didn't answer my questions I had asked in my emails. The lists of restaurants to book for dinners given by Kanyezi had not been updated and most of them I called were now permanently closed, because they had not even bothered to check to update their recommendations. Our contract was not updated throughout after they changed our accommodations in Capetown still saying the original "Spier Wine Estate" throughout. Chris is very "contract" driven and mentions his contract regularly.
Given the response and treatment to our situation I would never use Kanyezi again and would not recommend!
I will say Dulini, the safari resort, and The Palms in Zimbabwe were both excellent! I will book direct next time and save myself the hassle of being treated like crap not to mention the anger and frustration I experienced the first days of our long awaited and expensive trip to South Africa. Never again KANYEZI!!
35-50 years of age | Experience level: over 5 safaris
Happy Chappy such a funny positive energetic educational guide.
I thoroughly enjoyed this Kruger Safari experience with Happy Chappy as our guide. He told us so many things about each animal and trees as well. He was funny which made the Safari a lot of fun.
CH
20-35 years of age | Experience level: first safari
Brilliant from Start to Finish
It was our first time doing a Safari and being in Africa in General. From the first interaction on Viatu's Website until completion of the trip the support was brilliant. The website itself is super user friendly and made the planning of the trip so much easier than comparable websites. And then we had our call with Viatu and they put together a brilliant safari which exceeded our expectations. Also between booking and actually doing the safary the support is brilliant - from general tips to playlists and book recommendations, Viatu has thought of everything. Especially for first-timers, I absolutely recommend booking the safary through Viatu.
IT
20-35 years of age | Experience level: first safari
Amazing experience in Chemka, perfectly organized!
My and my girlfriend went to Chemka Hot Spring on 2nd dec 2023, with our guide George from Everlasting African Adventure.
Amazing experience, Chemka spring is a very nice gem in the nature, we enjoyed a lot swimming & diving.
Everlasting African Adventure is very well organized, very good value for money. George is the perfect guide, drives safely, pleasant talks during the trip, guided us trough all the activities and arranged a tasty traditional lunch. I recommend the experience with this tour operator.
DE
20-35 years of age | Experience level: first safari
Good service and value of money. The guide was well prepared. An unforgettable Safari
Communication was really good as Leonard answered questions in a short time.
The schedule was well planned and water was provided at all times.
Also the guide was really informative and welcoming.
DE
50-65 years of age | Experience level: 2-5 safaris
A magical experience
An unforgettable 2-weeks nature tour! Lindah has outranged whatever we could expect. She organized everything for us: lodges, nature guides, game drives, jungle hiking tours, savanna mountain bike tours, adventures allover Uganda. We appreciated the warm welcome and the perfect and friendly service in our very comfortable lodges. Thanks to Steven, John and Richard, our competent nature guides, we had face-to-face encounters with elephants, giraffes, lions, leopards, crocodiles and different monkeys,… We have enjoyed our stay on David’s paradise island in Lake Mutanda. We joined him on boat tours where he has shown us untasted watersides with various species of uncommon birds. It was wonderful. Dear Lindah, we will surely come again!
20-35 years of age | Experience level: 2-5 safaris
Exemplary tour operator offering transformative safari experiences with expert guides tours
An unforgettable experience! Zimto farm tours exceeded our expectations with their knowledgeable guides, comfortable accommodations, and seamless organization. Our safari to Mikumi National Park was truly magical, thanks to their expertise and attention to detail.
CA
20-35 years of age | Experience level: first safari
Best safari tour
Amazing experience with our guide Johnson, we got to see the big five. We felt safe with him and he got us closer to all the animals. Fully recommended
CA
20-35 years of age | Experience level: first safari
Asante sana
Kanje Grand Tours did a fantastic job with our safari. The lodges are beautiful and exceptional attention to detail. Staff are all welcoming. The driver guides are also very knowledgeable and make the experience lively.
CH
35-50 years of age | Experience level: 2-5 safaris
Professional, competent and passionate!
King Charles, simply the best! We couldn't have wished for better.
We (couple, mid 30) were on a customized tour (11days/10nights) end of January 2024, starting from Kigali (Rwanda) ending in Entebbe (Uganda).
From the very first sight our guide Charles gave us a very good impression. Coming from tourism industry myself, I know that the first impression is half the battle. Slowly we started to discover the amazing country (Uganda) and Charles’s virtues and qualities. As he studied geography, he has a very high level of expertise when it comes to fauna and flora, but also has a huge knowledge about climate zones, mountains, agriculture, culture and also about politics of his country. One of his passions are birds, and no one can beat him there.
Charles is a friendly, humorous, and talkative person who is highly appreciated by his clients and also by all his colleagues from other TO. He knows how to command respect, has great assertiveness is very resilient, patient and always on time. He loves his job and does it with passion. Charles definitely stands out of the crowd.
Before getting to Uganda, reading reviews about safety on the road, we were a little worried. Fortunately, Charles is an excellent driver, so we never had to experience fear. Even when we got stuck in heavy mud, he managed to get us out on his own. The Landcruiser we used was very comfortable, always clean, had binoculars and also books about Ugandan wildlife.
With the accommodation we were also very happy, in my opinion some of them were worth much more. The rooms were clean and spacious, staff was friendly and the food everywhere good or even excellent. The only negative was the laundry service at Chimpanzee Forest Lodge where we got back our clothes in xxs, with stains and all in pink, without price reduction for the washing or apology from staff.
What we liked the most, was the transparent communication and his attention to details. We always knew what to expect from the next day/s as we sat down together every evening to speak about issues, desires, and other needs. If there was a problem with something he spoke with us and gave us at least one alternative. We always knew what was going on, he told us a lot about what we saw and was always able to answer all our questions. He took great care of us, asking about toilets or food stops and even if we were on short time, he made us happy, by giving us more time. Almost from beginning we developed kind of telepathy, he always knew where we wanted to stop without communication.
Thanks to Charles we could make this amazing experience not only from the sight of a tourist but also from the sigh of a “local”. You enriched us greatly with your knowledge, but above all with your personal life stories, which were only possible thanks to the friendship and trust you gave us.
Thanks also to Elvis with who we organized the trip. Only advice I can give you, is to provide more information once the client has made the payment. As at some point I was doubting about the whole trip. Fortunately, then we had an informative video call and everything went perfect.
