NL
50-65 years of age | Experience level: first safari
Unforgettable experience based on perfect service
The communication was fast, clear and helpful.
The service pretrip was perfect and during the holiday even better.
We had a guide with perfect eyes and a helpful attitude. All the parks and conservation areas were different.
The selected lodges were all great and different.
We can recommend to everyone the Tanzania specialist if you want to go on safari.
20-35 years of age | Experience level: 2-5 safaris
A Revelation once uncovered is hard to stay away from
Communication was spot on, the service was exactly what you expect from safari tour, for the safari itself, i am even speechless, where can i start from,where can i stop because it was just awesome from the word go. If anybody is out there wandering who to trust and count on for a safari experience, Twist Africa is right at the tip,call it the top if you choose to, look no where else, my oh my, what an experience
CZ
35-50 years of age | Experience level: 2-5 safaris
Great service
In The East Cape Tours we were in touch with Nerine. She was always quick in responses and planned our tours in South Africa customized on our specific needs. We went with East Cape Tours to safari and vineyard tour. Everything went smoothly, all the guides and drivers were always on time as planned and we really enjoyed our stay. The Kariega Homestead was beautiful place with nice people around and amazing food. We can only recommend!
ES
35-50 years of age | Experience level: 2-5 safaris
Memorable Gorilla Tracking with Devine African Safaris
My wife and I recently went on a 4 day safari and gorilla trekking in Uganda. A friend recommended Devine African Safaris and we are happy we listened because we had an incredible trip that exceeded our expectations. Customer service by Herbert our tour guide was over the top. The game drives and boat rides were excellent with knowledgeable Herbert guiding us to a variety of wildlife. Gorilla tracking was special, I will not forget the experience of standing close to the gorillas.
I appreciate this memorable trip and do recommend this company for excellent gorillas tracking
50-65 years of age | Experience level: over 5 safaris
incredible accomodation and knowledge about the flora and fauna
We throughly enjoyed the 5 days spent at the lodge and the drive through the Kruger park in an air con vehicle stopping for information about the animals and plants.
We saw 4 ofthe big five missing was the leopard but saw cheetah instead
RU
35-50 years of age | Experience level: 2-5 safaris
Wonderful Zanzibar Holiday
Regional Tours has been in operations for a long time and is renowned for quality service. Maturaf the owner is enthusiastic about tourism and conservation. He had previously hosted my family twice on safari and always impressed. He recently planned a 7 day holiday in Matemwe Zanzibar and it was great as usual. We did a bit cultural safari in Stone Town, Prison Island and Jozani forest before heading for Matemwe. This company closely monitors quality of the experience to ensure we had a special experience. Thank you Regional Tours for another wonderful holiday vacation
IT
35-50 years of age | Experience level: first safari
6star experience!!! Highly recomended
3days safari in Mikumi NP with guide/driver Nico. We enjoyed easy communication, puntuality and profesionality of Sweet Memories Adventure staff. The safari experience was far over our expectations. We were realy lucky to see hundreds of animals .. we saw them all!!! Highly recommended!!! And you don't need much stuff with you.. fill up your luggage with some toys, pencils, dresses for local children.. they will fill your heart with heir gratitude ♡♡♡
50-65 years of age | Experience level: over 5 safaris
Amazing experience
Great communication, help, support, trying to find the best according to my wishes. The accommodations and the safaris were amazing, the people in the camps/lodges also : unforgettable
Also amazing experience in the Vic Falls in an amazing accommodation, amazing scenery.
I want to go back !!
VN
35-50 years of age | Experience level: first safari
Memorable safari with terrible ending
We have booked a 7-day safari with Shemeji. It was our first trip to Africa and the first safari experience, therefore we didn't really know what to expect therefore decided to rely entirely on a local provider. We found Shemeji on the internet and it caught our attention because it had an excellent rating as well the offer matched to what we were looking for.
We believed an experienced service operator would know exactly what they were selling and would assume responsibility for the events happening during the trip. Well, it appeared we were wrong about it.
Firstly, we would like to shout huge thank you and express endless gratitude to the guide/driver Elemes and the chef Isaack, who did absolutely everything and more to make our trip comfortable and memorable. These two gentlemen service was 5-star throughout our entire tour. Always smiling and always helpful, they made our trip successful within all their capacity.
However, what made us give Shemeji 1 start is the company management approach to the problems we faced.
We had to pay 100% in advance, which is understandable but they added 5% to the price if the payment is by a credit card. This is not a standard procedure as in the hotel we were not charged extra to the card payment.
As mentioned earlier, we relied on the local operators, expecting them to know the situation better than us coming from another continent.
Out trip didn't start very well, as the car was delayed on the first day already due to technical problems. The second day the car got stuck in the mud for over 2 hours on the campsite just before leaving for the safari drive.
Not only our trip was again delayed but also a car of another couple whose staff was trying to help our driver. The quality of the car we got was rather poor but we accepted it as we didn't mind the conform as long as the safety wouldn't be compromised. We trusted the company did treat the safety of their clients and the staff seriously.
One part of our adventure was the visit to Lake Natron going from Serengeti. Due to the heavy rain, the roads and bridges were cut off and we were forced to turn back, which resulted in driving again through Serengeti.
We did understand the weather unpredictability and followed the situation without complaints. However, later on, we have learned that Lake Natron, during the rain, is dangerous and we shouldn’t go there. I would think a local company would know that during the rainy season rain comes rather frequently and either shouldn't include this point in their itinerary or would have advised us on the potential risk beforehand. But instead, they have sold the trip without any notice.
Somewhere on the way, it happened that the car got a flat tire, which again we understood and didn't complain about it either.
On our way back through Serengeti the car got seriously broken. Our rear wheel fell off. The same wheel as the one which got a flat tire a day or two earlier. This was a very scary situation as we were driving at quite high speed and we realized how lucky we were that the car didn't rollover.
This accident caused a very long time delay and we have lost an entire day of our planned trip waiting for another transportation to take us back to some accommodation, in addition to quite a traumatic experience of seeing our car's wheel rolling ahead of the car.
Later on, we have also learned that after the wheel was fixed and the car was on its returning way it had broken again, which made me doubt in the technical conditions of the car. Is the company truly investing in car maintenance and the clients' safety or is purely focused on sale and profit?
The last day was entirely lost and the next day was too short to fill it with what we have in our plans. We had to return to the campsite and just spent last night in the same place we started, which was not according to our purchased package. The company offered a visit to Maasai Village, which was the only option to do, even though it was not of our interest initially.
We were never demanding and stayed the entire trip very understanding, knowing that the weather conditions cannot be planned, however, the plans we badly affected and we expected the company to take responsibility for the trip they have sold and at least correct the price according to what we have received.
To our surprise Emma, one of the owners (according to our understanding) rejected all the claims, stating that they did us a favor not requesting us to pay extra for the park fees which we had to drive again through, pushing all the responsibility to the weather conditions.
We were also told that the operator had to pay the accommodation booking fees in advance, even though we have found out that the accommodation places and the tour operator belong to the same corporate group.
This was a very disappointing end of our trip.
From 7 days safari that we paid for, we have received actually not even full 6 days. We experience a very dangerous incident and we were left with the impression that we should be grateful that we were not requested to pay extra. This was not what we have imagined from a professional, 5-star rated tour operator.
The safari was great and the guide and the chef service was top notch but if you consider buying a service from Shemeji you may think twice and pay for everything in advance regardless what the trip brings, as you will be charged and given responsibility for everything that happens during your trip.
FR
20-35 years of age | Experience level: first safari